ArticleHealthcare (Basel, Switzerland)2019
Identification of Key Performance Indicators for Hospital Management Using an Extended Hesitant Linguistic DEMATEL Approach.
Article in Healthcare (Basel, Switzerland), 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 9 papers.
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Who cites it
9 citing papers in PubMed.
- Crucial key performance indicators for hospital evaluation: A scoping review.Journal of education and health promotion · 2025Review
- Hospital performance evaluation indicators: a scoping review.BMC health services research · 2024Article
- Applying the Balanced Scorecard to Build Service Performance Measurements of Medical Institutions: An AHP-DEMATEL Approach.International journal of environmental research and public health · 2023Article
- Determining the Development Strategy and Suited Adoption Paths for the Core Competence of Shared Decision-Making Tasks through the SAA-NRM Approach.International journal of environmental research and public health · 2022Article
- Establishing the Competency Development and Talent Cultivation Strategies for Physician-Patient Shared Decision-Making Competency Based on the IAA-NRM Approach.Healthcare (Basel, Switzerland) · 2022Article
- A fuzzy hybrid decision-making framework for increasing the hospital disaster preparedness: The colombian case.International journal of disaster risk reduction : IJDRR · 2022Article
- Integrating Quality Tools and Methods to Analyze and Improve a Hospital Sterilization Process.Healthcare (Basel, Switzerland) · 2021Article
- Evaluation of hospital disaster preparedness by a multi-criteria decision making approach: The case of Turkish hospitals.International journal of disaster risk reduction : IJDRR · 2020Article
- Assessment of performance in teaching hospitals: Using multicriteria decision-making techniques.Journal of education and health promotion · 2020Article
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Authors and funding
5 authors.
Funding
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Abstract
Performance analysis is of great significance to increase the operational efficiency of healthcare organizations. Healthcare performance is influenced by numerous indicators, but it is unrealistic for administrators to improve all of them due to the restriction of resources. To solve this problem, we integrated double hierarchy hesitant fuzzy linguistic term sets (DHHFLTSs) with the decision-making trial and evaluation laboratory (DEMATEL) and proposed a DHHFL- DEMATEL method to identify key performance indicators (KPIs) in healthcare management. For the developed approach, the judgments of experts on the inter-relationships among indicators were represented by DHHFLTSs, and a novel combination weighting approach was proposed to obtain experts' weights in line with hesitant degree and consensus degree. Then, the normal DEMATEL method was extended and used for examining the cause and effect relationships between indicators; the technique for the order of preference by similarity to the ideal solution (TOPSIS) method was utilized to generate the ranking of performance indicators. Finally, the feasibility and effectiveness of the proposed DHHFL-DEMATEL approach were illustrated by a practical example in a rehabilitation hospital.
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