ArticleInternational journal of environmental research and public health2019
How to Manage Diversity and Enhance Team Performance: Evidence from Online Doctor Teams in China.
Article in International journal of environmental research and public health, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 13 papers, 1 of them a synthesis that pooled it.
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Who cites it
13 citing papers in PubMed, 1 synthesis or guideline pooled it.
- What Do We Know About Teamwork in Chinese Hospitals? A Systematic Review.Frontiers in public health · 2021Pooled it
- Exploring the Impact of Online Medical Team Engagement on Patient Satisfaction: A Semantic Features Perspective.Healthcare (Basel, Switzerland) · 2024Article
- Preferences for Physical Examination Service in Community Health Service Center in China: A Discrete Choice Experiment.Patient preference and adherence · 2024Article
- Article
- How Do Team-Level and Individual-Level Linguistic Styles Affect Patients' Emotional Well-Being-Evidence from Online Doctor Teams.International journal of environmental research and public health · 2023Article
- The Impact of Popular Science Articles by Physicians on Their Performance on Online Medical Platforms.Healthcare (Basel, Switzerland) · 2022Article
- The inverted U-shaped relationship between knowledge diversity of researchers and societal impact.Scientific reports · 2022Article
- Internal or External Word-of-Mouth (WOM), Why Do Patients Choose Doctors on Online Medical Services (OMSs) Single Platform in China?International journal of environmental research and public health · 2022Article
- Online selection of a physician by patients: the impression formation perspective.BMC medical informatics and decision making · 2022Article
- Patient involvement via videoconference at the morbidity and mortality (M&M) meeting during COVID-19.BMJ open quality · 2022Article
- The Impact of Teammates' Online Reputations on Physicians' Online Appointment Numbers: A Social Interdependency Perspective.Healthcare (Basel, Switzerland) · 2020Article
- The Impact of Joining a Team on the Initial Trust in Online Physicians.Healthcare (Basel, Switzerland) · 2020Article
- Article
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Authors and funding
4 authors.
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Abstract
(1) Background: Traditional one-to-one online consultations with doctors often fail to provide timely and accurate treatment plans; consequently, creating cross-hospital and cross-regional teams has become a new pattern for doctors aiming to offer Internet medical services. Because the online doctor team is a new virtual organizational model, it remains to be explained and investigated. (2) Methods: Combining the information processing view and the social categorization view, this study takes the perspective of team diversity and empirically investigates the effect of team diversity on team performance. We consider four kinds of team diversity, including status capital diversity, decision capital diversity, online reputation diversity, and professional knowledge diversity, and we investigate how team composition from the diversity perspective affects online doctor team performance and how leader reputation moderates the effect of team diversity on team performance. We use secondary data from a leading online medical consultation platform in China (Good Doctor: www.haodf.com), and our research data include 1568 teams with a total of 5481 doctors. (3) Results: The results show that status capital diversity and decision capital diversity negatively affect team performance; diversity in terms of online reputation and professional knowledge positively affect team performance; and leader reputation moderates the impact of status capital diversity and online reputation on team performance. (4) Conclusions: Our study offers management suggestions on how to form a high-performance doctor team and provides advice for the future development of online doctor teams.
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