ArticlePatient related outcome measures2019
Satisfaction of Outpatient Service Consumers and Associated Factors Towards the Health Service Given at Jimma Medical Center, South West Ethiopia.
Article in Patient related outcome measures, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 14 papers, 1 of them a synthesis that pooled it.
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Who cites it
14 citing papers in PubMed, 1 synthesis or guideline pooled it, 21 citations in OpenAlex.
- Patient Satisfaction With Outpatient Department Health Service and Associated Factors at Public Hospitals in Ethiopia.Inquiry : a journal of medical care organization, provision and financingPooled it
- Patient satisfaction and its predictors in emergency department services at debre tabor comprehensive specialized hospital in Ethiopia: an ordinal logistic regression analysis.International journal of emergency medicine · 2026Article
- Client satisfaction and associated factors with the health care services in Central Ethiopia, 2025: facility-based comparative cross-sectional study.BMC public health · 2026Article
- Health system responsiveness for healthcare services at health facilities in Africa: a systematic review and meta-analysis.Archives of public health = Archives belges de sante publique · 2026Article
- Hospital Wastes as Potential Sources for Multi-Drug-Resistant ESBL-Producing Bacteria at a Tertiary Hospital in Ethiopia.Antibiotics (Basel, Switzerland) · 2024Article
- Perceived quality of medical services at outpatient department of public hospitals in Dawro Zone, Southern Ethiopia.BMC health services research · 2023Article
- Prehospital emergency care patient satisfaction scale [PECPSS] for care provided by emergency medical teams: Scale development and validation.AIMS public health · 2023Article
- Emergency Nursing-Care Patient Satisfaction Scale (Enpss): Development and Validation of a Patient Satisfaction Scale with Emergency Room Nursing.Healthcare (Basel, Switzerland) · 2022Article
- Factors Influencing Satisfaction with Service Delivery Among National Health Insurance Scheme Enrollees in Ibadan, Southwest Nigeria.Journal of patient experience · 2022Article
- Patients' satisfaction with emergency care services in a University Teaching Hospital in South-West, Nigeria.African journal of emergency medicine : Revue africaine de la medecine d'urgence · 2021Article
- Article
- Client Satisfaction to Referral Service and Associated Factors Among Health Centers in Tigray, Ethiopia, 2019.Patient preference and adherence · 2021Article
- Patient Satisfaction in Out-patient Services at a Tertiary Care Center: A Descriptive Cross-sectional Study.JNMA; journal of the Nepal Medical Association · 2020Article
- Assessment of patients' satisfaction with healthcare services provided under the Nigeria national health insurance authority.Nigerian medical journal : journal of the Nigeria Medical AssociationArticle
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Authors and funding
2 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundClient satisfaction reflects the gap between the expected service and the experience of the services from the client's point of view. As patient satisfaction is considered to be a healthcare outcome and predictor of treatment utilization and adherence to the care and support, assessment of the level of patient satisfaction is vital.
objectiveTo assess satisfaction of outpatient service and its associated factors toward the health service given among outpatients at Jimma medical center, southern western Ethiopia, 2019.
methodsAn institutional-based cross-sectional study design was employed at Jimma Medical center from May 1 to May 30, 2019 GC. The respondents were selected by systematic random sampling method. The data were cleaned, coded, interred into EPI data version 3.1 and transferred and analyzed using SPSS version 23. Descriptive statistics was used to summarize the data. Binary logistic regressions were used to analyze the association between dependent and independent variables. A
resultsA total of 284 respondents were included in the study with a response rate of 96.6%, from which 174 (61.3%) were male and 183 (64.4%) were Oromo by ethnicity. The overall satisfaction was 79 (27.8%) (CI = 20.0-30.4). Satisfaction was high if the patients had kept their privacy (AOR = 13.332; 95% CI = 2.282-77.905) and understandability of the patient problem (AOR = 21.830; 95% CI = 0.054-77.500).
conclusionThe overall satisfaction level of the patients is low, so this demands the hospital to take further action on the identified problems to improve the services delivered to the patients.
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