ArticleInternational journal of environmental research and public health2019
Patient Satisfaction in the Spanish National Health Service: Partial Least Squares Structural Equation Modeling.
Article in International journal of environmental research and public health, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 16 papers.
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Who cites it
16 citing papers in PubMed.
- Patient satisfaction in the spanish national health system: temporal trends and associated factors from 2018 to 2023.BMC health services research · 2025Article
- Exploring Inpatients' Perspective: A Cross-Sectional Survey on Satisfaction and Experiences in Greek Hospitals.Healthcare (Basel, Switzerland) · 2024Article
- Estimation of Additional Costs in Patients with Ventilator-Associated Pneumonia.Antibiotics (Basel, Switzerland) · 2023Article
- COVID-19 and Public Health Spending; Effects on the Economic Sustainability of the Spanish Private Healthcare System.International journal of environmental research and public health · 2023Article
- The Effect of Public Healthcare Expenditure on the Reduction in Mortality Rates Caused by Unhealthy Habits among the Population.Healthcare (Basel, Switzerland) · 2022Article
- Analysis of Patient Satisfaction through the Effect of Healthcare Spending on Waiting Times for Consultations and Operations.Healthcare (Basel, Switzerland) · 2022Article
- Editorial: National health services: Efficiency, welfare and economy.Frontiers in public health · 2022Article
- Health Policies Based on Patient Satisfaction: A Bibliometric Study.Healthcare (Basel, Switzerland) · 2021Review
- Does descending health resources reform impact patient low-level hospital selection behavior? Evidence from Zhejiang, China.Archives of public health = Archives belges de sante publique · 2021Article
- Using Social Media Mining and PLS-SEM to Examine the Causal Relationship between Public Environmental Concerns and Adaptation Strategies.International journal of environmental research and public health · 2021Article
- Health Investment Management and Healthcare Quality in the Public System: A Gender Perspective.International journal of environmental research and public health · 2021Article
- Determinants of life expectancy and clustering of provinces to improve life expectancy: an ecological study in Indonesia.BMC public health · 2020Article
- Attitude to COVID-19 Prevention With Large-Scale Social Restrictions (PSBB) in Indonesia: Partial Least Squares Structural Equation Modeling.Frontiers in public health · 2020Article
- Predictive Analytics for the KMAP-O Model in Design and Evaluation of Diabetes Care Management Research.Health services research and managerial epidemiologyArticle
- Unlocking the Secrets of Longevity: Exploring the Impact of Socioeconomic Factors and Health Resources on Life Expectancy in Oman and Qatar.Inquiry : a journal of medical care organization, provision and financingArticle
- Who Is More Satisfied with Health Services? A Cross-Sectional Study in China.Inquiry : a journal of medical care organization, provision and financingArticle
Corrections and comments
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Authors and funding
2 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
The aim of this article was to determine which key indicators influence patient satisfaction with the Spanish NHS to provide useful information for policy decision-making. A total of 33 variables for each of the 17 Spanish autonomous communities were collected from the statistical portal of the Spanish Ministry of Health, Social Services, and Equality between 2005 and 2016. A cross-sectional study was applied using Partial Least Squares to a Structural Equation Model (PLS-SEM). The influence of expenditures, resource allocation, and safety were hypothesized about patient satisfaction. Gross Domestic Product (GDP) and life expectancy were used as control variables. Moreover, the influence of resource allocation on use was tested. The model explained 57.1% of patient satisfaction with the Spanish NHS. It was positively influenced mainly by resource allocation and expenditures, followed by safety and life expectancy. Additionally, resources directly influenced the level of use. The number of hospital beds, hemodialysis equipment, rate of adverse drug reactions, and expenditure positively influenced patient satisfaction. In contrast, the number of posts in day hospitals, the hospital infection rate, and the percentage of pharmacy spending negatively influenced patient satisfaction.
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