ArticlePloS one2019
Exploring the hospital patient journey: What does the patient experience?
Article in PloS one, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. It is linked to trial NCT06264037 ("The Experiences of Care Lived by People Admitted to Neurorehabilitation), which is not on this map. Cited by 48 papers, 3 of them syntheses that pooled it.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
"The Experiences of Care Lived by People Admitted to Neurorehabilitation: a Qualitative Exploratory Study With a Phenomenological Approach
Who cites it
48 citing papers in PubMed, 3 syntheses or guidelines pooled it, 127 citations in OpenAlex.
- Implementation Outcomes and Their Determinants for Hospital-Led Care Coordination Interventions Targeting Patients With Complex Care Needs: A Qualitative Systematic Review.Journal of clinical nursing · 2026Pooled it
- Definition and conceptualization of the patient-centered care pathway, a proposed integrative framework for consensus: a Concept analysis and systematic review.BMC health services research · 2022Pooled it
- Pooled it
- "It cannot depend solely on the parents"-professionals' perspectives on patient journeys of children with chronic conditions across health and social care in Germany.European journal of pediatrics · 2026Article
- Patient journeys mapping in health management for older patients with chronic obstructive pulmonary disease: a qualitative descriptive study.BMC public health · 2026Article
- Optimizing Radiology Workflow: A Multilevel Approach From Department Design to Workstation Ergonomics.Cureus · 2026Review
- Evaluating a Social Robot Reception Service in an Italian Geriatric Hospital (HOSPER Study): Protocol for a Usability Study.JMIR research protocols · 2026Article
- What Is the Meaning of Patient-Centered Decision-Making for a Middle Nurse Manager?-A Qualitative Study.Nursing reports (Pavia, Italy) · 2026Article
- Evaluation of Patient Experience in a Private Hospital in Costa Rica-A Retrospective Study.Journal of patient experience · 2026Article
- Factors Influencing Healthcare-Seeking Preferences Among Patients in County Medical Consortium in China: A Discrete Choice Experiment.Patient preference and adherence · 2026Article
- Patient journey mapping in an open-door psychiatric inpatient unit.Frontiers in psychiatry · 2026Article
- An Integrated Predictive Impact-Enhanced Process Mining Framework for Strategic Oncology Workflow Optimization: Case Study in Iran.Bioengineering (Basel, Switzerland) · 2025Article
- The Multilevel Limb-loss and Preservation Rehabilitation Continuum model (MLPRC): An evidence-based implementation model integrating multiple perspectives to improve outcomes for people facing limb loss.PM & R : the journal of injury, function, and rehabilitation · 2025Article
- Between knowledge and hope-the relationship between the patient and the doctor.BMC medical ethics · 2025Article
- Balancing personal and social identities for the care of priority populations in a paediatric hospital setting: a qualitative study.BMC health services research · 2025Article
- Identifying facilitators, barriers and areas of opportunity in diabetic retinopathy screening: quality improvement through qualitative methods.BMJ open quality · 2025Article
- Perceptions of Frail Older Adults on Contributing Factors Causing the Onset of Crises Leading to Hospital Admissions: A Qualitative Study.Journal of advanced nursing · 2025Article
- Shadowing Stroke Patients to Explore the Rehabilitation Built Environment: Approach, Insights, and Lessons Learned.Qualitative health research · 2025Article
- Patient-centered modeling of the breast biopsy experience.Frontiers in artificial intelligence · 2025Article
- Support Needs of Patients with Chronic Obstructive Pulmonary Disease (COPD) and Asthma Throughout Their Patient Journey: A Qualitative Study.International journal of chronic obstructive pulmonary disease · 2025Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
4 authors at 2 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
purposeTo understand how different methodologies of qualitative research are able to capture patient experience of the hospital journey.
methodsA qualitative study of orthopaedic patients admitted for hip and knee replacement surgery in a 250-bed university hospital was performed. Eight patients were shadowed from the time they entered the hospital to the time of transfer to rehabilitation. Four patients and sixteen professionals, including orthopaedists, head nurses, nurses and administrative staff, were interviewed.
resultsThrough analysis of the data collected four main themes emerged: the information gap; the covering patient-professionals relationship; the effectiveness of family closeness; and the micro-integration of hospital services. The three different standpoints (patient shadowing, health professionals' interviews and patients' interviews) allowed different issues to be captured in the various phases of the journey.
conclusionsHospitals can significantly improve the quality of the service provided by exploring and understanding the individual patient journey. When dealing with a key cross-functional business process, the time-space dynamics of the activities performed have to be considered. Further research in the academic field can explore practical, methodological and ethical challenges more deeply in capturing the whole patient journey experience by using multiple methods and integrated tools.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.