ArticleHealth services research and managerial epidemiology
Patient Satisfaction With Providers: Do Patient Surveys Give Enough Information to Help Providers Improve Specific Behaviors.
Article in Health services research and managerial epidemiology. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 17 papers.
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Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
17 citing papers in PubMed, 20 citations in OpenAlex.
- Determinants of patient satisfaction 5 years after dual-mobility trapeziometacarpal joint implant arthroplasty.The Journal of hand surgery, European volume · 2026Article
- Impact of surgery and complications on GI recovery after SBO: Insights from the SnapSBO cohort.Colorectal disease : the official journal of the Association of Coloproctology of Great Britain and Ireland · 2026Article
- The impact on fluoroscopic image review on perceived benefit, patient satisfaction, and short-term improvement following lumbosacral epidural steroid injections.Interventional pain medicine · 2025Article
- Towards a Novel Patient Experience Survey System: Incorporating Physician Perspectives into Performance Feedback Dashboard Design.Journal of patient experience · 2025Article
- Patient Experience of Inpatient Care: Insights From a Multicentered Study in Ghanaian Hospitals.Journal of patient experience · 2025Article
- Simulated Patient Experience Workshop as a Model for Feedback and Continuous Improvement in Practicing Physicians.Journal of patient experience · 2025Article
- Article
- Understanding Patient Satisfaction: A Comparative Analysis of Telemedicine versus In-person Encounters in Pediatric Plastic Surgery.Plastic and reconstructive surgery. Global open · 2024Article
- Review
- Rotation X: An Innovative Quality Improvement Focused Curriculum Built Into an Internal Medicine Residency.Journal of Brown hospital medicine · 2024Article
- Patient Satisfaction in Neurosurgery Clinic.Cureus · 2024Article
- Controversies in CPT® coding in the neonatal intensive care unit: - critical vs. intensive care.Journal of perinatology : official journal of the California Perinatal Association · 2023Review
- Patient-Reported Outcomes and Surgical Quality.Clinics in colon and rectal surgery · 2023Review
- Comparison of Primary Care Patients' and Unannounced Standardized Patients' Perceptions of Care.Journal of patient experience · 2023Article
- Exploring Predictors of Patient Satisfaction in Dental Services: A Secondary Analysis Study.Patient preference and adherence · 2023Article
- Intensivists' perceptions of what is missing in their compassionate care during interactions in the intensive care unit.BMC health services research · 2022Observational
- Patient Experience Performance at a Primary Cancer Center Versus Affiliated Community Facilities.Advances in radiation oncologyArticle
Corrections and comments
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Authors and funding
2 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundPatient satisfaction surveys ask patients specific questions about provider behavior such as whether they were satisfied with the provider's instructions about medications or time spent with the patient. It's unclear how responses to these surveys can help providers focus on specific behaviors to improve.
methodsIn a primary care setting, we analyzed Press Ganey patient experience survey responses. We examined the 10 questions dealing with satisfaction specific to the care provider experience. We used the "Top Box" counts (counts of most favorable responses) and Top Box% (percentage of most favorable response) for categorical and continuous measures of patient satisfaction.
resultsFor 12 consecutive months, 652 providers of 1014 accumulated at least 300 total responses from patients for the 10 provider-related questions. Only 8 of the 652 providers had significant differences (
conclusionPatient survey questions appear to ask about specific provider behaviors that contribute to patient experience. However, the responses to 10 different questions are highly correlated and may not give providers or management enough statistically significant information to focus patient experience improvement efforts for individual providers.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.