Evidence map›Paper›PMID 31801565›Full record

ArticleInternational journal for equity in health2019

What is the role of cultural competence in ethnic minority consumer engagement? An analysis in community healthcare.

Reema Harrison, Merrilyn Walton, Ashfaq Chauhan, Elizabeth Manias, Upma Chitkara, Monika Latanik, Desiree Leone

Open access · goldAbstract read
PubMed Full text at PMC Publisher
In one paragraph

Article in International journal for equity in health, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 25 papers, 2 of them syntheses that pooled it.

0numbers the graph read from it
0cells of the map it votes in
25citing papers in PubMed, 2 pooled it
11.7field-weighted citation impact, top 2% of its field
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

25 citing papers in PubMed, 2 syntheses or guidelines pooled it, 65 citations in OpenAlex.

  1. Pooled it
  2. Pooled it
  3. Blind Spots in the Hospital: An Absence of CALD Data.Journal of immigrant and minority health · 2026
    Article
  4. Article
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  7. Improving quality and safety of cancer care for people from ethnic minority backgrounds: what do consumers want?Supportive care in cancer : official journal of the Multinational Association of Supportive Care in Cancer · 2025
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  14. Review
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  19. Review
  20. Intercultural Competence Predicts Intercultural Effectiveness: Test of an Integrative Framework.International journal of environmental research and public health · 2022
    Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

7 authors at 4 institutions in 1 country.

Reema HarrisonSchool of Public Health and Community Medicine, University of New South Wales, Kensington, 2052, Australia. reema.harrison@unsw.edu.au.ORCID 0000-0002-8609-9827
Merrilyn WaltonSchool of Public Health, University of Sydney, Sydney, New South Wales, 2006, Australia.
Ashfaq ChauhanSchool of Public Health and Community Medicine, University of New South Wales, Kensington, 2052, Australia.
Elizabeth ManiasSchool of Nursing and Midwifery, Deakin University, Geelong, Victoria, 3025, Australia.
Upma ChitkaraSchool of Public Health and Community Medicine, University of New South Wales, Kensington, 2052, Australia.
Monika LatanikMulticultural Health, Western Sydney Local Health District, Sydney, NSW, 2151, Australia.
Desiree LeoneMulticultural Health, Western Sydney Local Health District, Sydney, NSW, 2151, Australia.
UNSW Sydney · AUSydney Local Health District · AUDeakin University · AUThe University of Sydney · AU

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

backgroundEffective patient engagement has been associated with high quality health care. There is a dearth of evidence around effective engagement with consumers from ethnic minority backgrounds; specifically in relation to the role of cultural competence amongst healthcare professionals in effective engagement with consumers from ethnic minority backgrounds. To address this knowledge gap, we analysed the role of cultural competence in the consumer engagement approaches taken by community healthcare professionals working with consumers from ethnic minority backgrounds.

methodsSemi-structured individual interviews were conducted with 21 healthcare professionals employed across four community healthcare and affiliated services in four local government areas in Australia.

resultsAdopting patient-centric approaches (that seek to understand and be responsive to the patient as an individual) featured as an underpinning theme that transcended other emerging themes. Recognition of diversity within communities and individuals in those communities, all with their own story, was described as pivotal to effective engagement. This was encapsulated in the theme of Cultural standpoints and personal context that contained four further themes of: (1) Build foundations of trust and respect; (2) Diversify communication channels; (3) Generate system, service and community partnerships; (4) Take the time.

conclusionOur findings indicate that cultural competence and effective consumer engagement are closely linked in ethnic minority populations. Embedding cultural competence as a health system, service and professional capability is therefore critical to ensure equitable healthcare quality for consumers from all ethnic backgrounds.

Indexed as

Community Health ServicesCultural CompetencyProfessional-Patient RelationsAustraliaEthnicityFemaleHumansMaleMinority GroupsQualitative ResearchQuality of Health CareCultural competenceHealthcare consumersHealthcare qualityPatient engagement

Identifiers

PMID31801565
PMCPMC6894316
OpenAlexW2993903168

What OpenQuestion holds

Textmetadata
LicenceCC BY
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.