ArticleInternational journal of emergency medicine2019
Exploring emergency department visits: factors influencing individuals' decisions, knowledge of triage systems and waiting times, and experiences during visits to a tertiary hospital in Saudi Arabia.
Article in International journal of emergency medicine, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 19 papers.
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Who cites it
19 citing papers in PubMed.
- Key factors influencing patient satisfaction in the emergency department of a tertiary hospital in Saudi Arabia: a cross-sectional study.BMC health services research · 2026Article
- Factors Associated With 72-Hour Emergency Department Revisits at a Tertiary Care Hospital in Saudi Arabia.Cureus · 2026Article
- Article
- Factors Affecting Patient Satisfaction in the Emergency Department: A Systematic Review.Cureus · 2025Review
- Review
- Beyond one size fits all: Probing patient choices in gestational diabetes management, from screening to postpartum.Chronic diseases and translational medicine · 2025Review
- "They Just Don't Want to Feel Forgotten": A Mixed-Methods Research on Patient Satisfaction With Wait Times in Emergency Departments.Journal of patient experience · 2025Article
- Article
- Article
- Assessing the Awareness and Understanding of Hospital Triage Among the General Population of Al-Ahsa, Saudi Arabia.Cureus · 2024Article
- Article
- Predictive modelling of transport decisions and resources optimisation in pre-hospital setting using machine learning techniques.PloS one · 2024Article
- Epidemiological Determinants of Patient Non-Conveyance to the Hospital in an Emergency Medical Service Environment.International journal of environmental research and public health · 2023Article
- Is the Triage System Welcomed in the Tertiary Hospital of the Limpopo Province? A Qualitative Study on Patient's Perceptions.Nursing reports (Pavia, Italy) · 2023Article
- Exploring Primary Care Streaming Pathway in Emergency Departments in Saudi Arabia: A Qualitative Study.Emergency medicine international · 2023Article
- Reducing 48-h emergency department revisits and subsequent admissions: a retrospective study of increased emergency medicine resident floor coverage.International journal of emergency medicine · 2022Article
- Knowledge and attitude towards emergency department utilization in Riyadh.Journal of family medicine and primary care · 2022Article
- Patient satisfaction, needs, and preferences concerning information dispensation at the emergency department: a cross-sectional observational study.International journal of emergency medicine · 2022Article
- Epidemiology of Frequent Visits to the Emergency Department at a Tertiary Care Hospital in Saudi Arabia: Rate, Visitors' Characteristics, and Associated Factors.International journal of general medicine · 2021Article
Corrections and comments
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Authors and funding
6 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundIn recent years, there has been an increased utilization of emergency departments (EDs) in many countries. Additionally, it is reported that there are major delays in delivering care to ED patients. Longer waiting times are associated with poor patient satisfaction, whereas an understanding of the triage process increases satisfaction. This study aimed to assess ED visitor's awareness of the triage procedure and their preferences regarding delayed communication.
methodsCross-sectional study of King Abdulaziz Medical City - Emergency Department visitors using a previously validated questionnaire (Seibert 2014) which was translated to Arabic, piloted, and then used for this study.
resultsA total of 334 questionnaires were returned. The mean age of respondents was 33 years. Regarding primary care physicians, only 16% of respondents said that they have one. About 21% of those tried to communicate with them before coming to the ED. Even though only 11% of respondents knew exactly what triage is, 51% were able to correctly explain why some patients are seen before others. Statistical analysis did not show any factors that are associated with increased knowledge of triage. Most respondents (75%) want to hear updates regarding delays with 69% of them preferring to be updated every 30 min.
conclusionsThis study showed that the majority of patients do not know what triage means and that most of them want to know how the ED works. Moreover, a lot of respondents said that they do not have a primary care physician. These results support increasing patient awareness by education and involving them if any delay happens.
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