ArticleScandinavian journal of caring sciences2020
Challenges and strategies in communication with people with dementia and their informal caregivers in community pharmacies - a narrative approach.
Article in Scandinavian journal of caring sciences, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 2 papers.
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2 citing papers in PubMed.
- Exploring how Japanese pharmacists provide reasonable accommodations for persons with intellectual disabilities.BMC health services research · 2025Article
- Challenges and strategies in communication with people with dementia and their informal caregivers in community pharmacies - a narrative approach.Scandinavian journal of caring sciences · 2020Article
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3 authors.
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Abstract
backgroundPeople with dementia and their informal caregivers get in touch with the healthcare system predominantly via contacts with primary care providers. Among these, community pharmacists have been denominated as the health professionals most accessible to the public. Communication with and counselling people with dementia and their informal caregivers present particular challenges to pharmacists.
aimThis study aims to research the challenges faced and strategies used by community pharmacists who deal with people living with dementia and their informal caregivers.
methodsWithin the context of two workshops with 74 participants, 15 small groups were formed, each of which generated and discussed a small story. Fourteen of those narratives were reported, tape recorded and transcribed. In these 14 narratives, community pharmacists reflected on their experiences with people with dementia or their informal caregivers. The narratives were systematically analysed and interpreted.
findingsAmong the main challenges reported by the workshop participants are the difficulty of identifying a person with dementia; the question of what appropriate communication is; the only partially successful networking with doctors, nursing personnel and support institutions; unsuccessful counselling; and the tension between the economic situation and the care for people with dementia and their informal caregivers. In general, strategies for dealing with people with dementia are characterised by uncertainty whereas communication with informal caregivers is well rehearsed and effective.
conclusionsCommunity pharmacies require possibilities to retreat for counselling as well as the possibility for pharmacists to take time for people with dementia and their informal caregivers in everyday pharmacy life. Reflective spaces for narrations about difficult situations provide relief for staff in community pharmacies.
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