ArticleBMJ open2019
Evaluation of patient experience in county-level public hospitals in China: a multicentred, cross-sectional study.
Article in BMJ open, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 17 papers, 1 of them a synthesis that pooled it.
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Who cites it
17 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Towards a Quality Care Climate Perspective: A Systematic Review of Associations Among Patient Experience, Patient Outcomes, and Organisational Climate Factors in Hospitals.International journal of environmental research and public health · 2026Pooled it
- Decision regret and patient satisfaction after TURP and Rezūm™ for benign prostatic obstruction: a retrospective comparative cohort study.World journal of urology · 2026Article
- Development and Validation Study of a Short-Form Version of the Inpatient Experience with Nursing Care Scale.Journal of patient experience · 2026Article
- Evaluation of Patient Experience in a Private Hospital in Costa Rica-A Retrospective Study.Journal of patient experience · 2026Article
- The protective effect of emergency fourth-dose vaccination issued to county-level hospital nurses against the Omicron infection peak: evidence from China.BMC nursing · 2025Article
- Patient Experience of Inpatient Care: Insights From a Multicentered Study in Ghanaian Hospitals.Journal of patient experience · 2025Article
- Medical experience of family members of children in pediatric infusion room: a cross-sectional survey.Frontiers in pediatrics · 2025Article
- The influence of patient experience and patient trust on willingness to see a doctor based on SOR theory.BMC health services research · 2024Article
- Article
- A review on factors related to patient comfort experience in hospitals.Journal of health, population, and nutrition · 2023Review
- Do all patients in the epilepsy monitoring unit experience the same level of comfort? A quantitative exploratory secondary analysis.Journal of advanced nursing · 2022Article
- How does overall hospital satisfaction relate to patient experience with nursing care? a cross-sectional study in China.BMJ open · 2022Article
- Inpatient Care Service Experience Among Adult Patients Admitted to Arba Minch General Hospital, Southern Ethiopia: Institution-Based Qualitative Study.Journal of patient experience · 2022Article
- Do Patient Experiences Have Mediating Roles on Patient Loyalty?Journal of patient experience · 2022Article
- Evaluation of Inpatient Experience at Some Clinical Departments of Kien Giang General Hospital, Kien Giang Province, Vietnam, 2020: An Analytical Cross-Sectional Study.Health services insights · 2021Article
- The Impact of Chronic Illness on the Patient Experience: Results From a Cross-Sectional Comparative Study in a Comprehensive Tertiary Hospital in China.Inquiry : a journal of medical care organization, provision and financingArticle
- Who Is More Satisfied with Health Services? A Cross-Sectional Study in China.Inquiry : a journal of medical care organization, provision and financingArticle
Corrections and comments
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Authors and funding
6 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectivesPatient experience is being widely considered in the evaluation of healthcare service quality, which is a key target for public hospitals under China's New Healthcare Reform. This study aimed to illustrate patients' experiences in county-level public hospitals, and identify aspects that need to be improved. SETTING AND
participantsBetween 2016 and 2018, a cross-sectional study with 500 outpatients and 800 inpatients was conducted in 10 county-level public hospitals from Shandong Province, Hubei Province and Chongqing Municipality.
methodA three-part questionnaire was used to evaluate patients' experiences during their visits to hospitals. It comprised a questionnaire for basic information, the Picker Patient Experience (PPE-15) Questionnaire and the overall evaluation (a 3-point Likert scale to express patients' satisfaction and patient loyalty). Patients' experiences were classified according to six dimensions (information transmission and patient education, respect for patient preference, emotional support, physical comfort, involvement of family or friends and continuity of medical service). Both univariate and multivariate analyses were performed to evaluate patient experience.
resultsA total of 1241 valid questionnaires were analysed. The mean PPE-15 score was 41.33 (range, 23-56). The better the patient experience and satisfaction, the higher the patient loyalty (p<0.001). Except for hospital disparities, patients' age and occupation status had a significant impact on patient experience (p<0.05). Of the six dimensions, the physical comfort score was the highest, while the respect for patient preference score was the lowest. Additionally, a strong correlation was found between the respect for patient preference dimension and patients' overall satisfaction with their treatment experience.
conclusionsHospital managers and staff members should pay close attention to the preferences of patients and their families to improve patient experience.
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