ArticleHealth expectations : an international journal of public participation in health care and health policy2020
Influence of patient and hospital characteristics on inpatient satisfaction in China's tertiary hospitals: A cross-sectional study.
Article in Health expectations : an international journal of public participation in health care and health policy, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 24 papers, 1 of them a synthesis that pooled it.
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Who cites it
24 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Towards a Quality Care Climate Perspective: A Systematic Review of Associations Among Patient Experience, Patient Outcomes, and Organisational Climate Factors in Hospitals.International journal of environmental research and public health · 2026Pooled it
- Impact of Joint Commission International (JCI) Accreditation on Patient Satisfaction with Outpatient Departments: Comparative Cross-Sectional Study in Astana, Kazakhstan.International journal of environmental research and public health · 2026Article
- Doctor competencies, patient expectations and healthcare context: connecting communication to satisfaction and trust.Clinics (Sao Paulo, Brazil) · 2026Article
- Influencing factors of hospitalization costs for patients with subsequent osteoporotic hip fractures: multilevel model analysis by fracture episode.Frontiers in endocrinology · 2026Article
- The influence of patient self-efficacy on value co-creation behavior and outcomes in chronic disease management: a cross-sectional study.BMC public health · 2025Article
- National Patient Satisfaction Survey as a Predictor for Quality of Care and Quality Improvement - Experience and Practice.Patient preference and adherence · 2025Article
- Article
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- Implementation of the WHO Standards to assess quality of paediatric care at the facility level using service users' perspective as source of data: a multicentre quality improvement study in Italy.BMJ paediatrics open · 2024Article
- Impact of inpatient self-efficacy and trust in physicians on inpatient satisfaction with medical services: the mediating role of patient participation in medical decision-making.Frontiers in psychology · 2024Article
- Challenges for psychiatric nurses working with non-suicidal self-injury adolescents: a qualitative study.BMC nursing · 2023Article
- Financial toxicity of patients with lung cancer in China: Results from a National Survey Study.Cancer medicine · 2023Article
- The Relationship between Social Support, Empathy, Self-Efficacy, and Humanistic Practice Ability among Clinical Nurses in China: A Structural Equation Model.Journal of nursing management · 2023Article
- Patient healthcare experiences of cancer hospitals in China: A multilevel modeling analysis based on a national survey.Frontiers in public health · 2023Article
- Inpatient Satisfaction with Nursing Care and Its Impact Factors in Chinese Tertiary Hospitals: A Cross-Sectional Study.International journal of environmental research and public health · 2022Article
- Quality and accuracy of gastric cancer related videos in social media videos platforms.BMC public health · 2022Article
- Factors Associated with Outpatient Satisfaction in Provincial Tertiary Hospitals in Nanchang, China: A Structural Equation Modeling Approach.International journal of environmental research and public health · 2022Article
- How do Chinese people perceive their healthcare system? Trends and determinants of public satisfaction and perceived fairness, 2006-2019.BMC health services research · 2022Article
- Patient Satisfaction Determinants of Inpatient Healthcare.International journal of environmental research and public health · 2021Article
- The Influence of Patient and Hospital Characteristics on Inpatient Satisfaction at Beijing District-Level Hospitals.Patient preference and adherence · 2021Article
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Authors and funding
6 authors.
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Abstract
backgroundPatient satisfaction has been seen as a key criterion when evaluating hospitals and is one of the main focuses of the current health-care reform in China. This paper aimed to explore patient- and hospital-level factors associated with inpatient satisfaction, which can provide policy implications for the evaluation and development of a patient-oriented health-care system.
methodsThe paper analyses data from the 2017 China National Patient Survey which includes 20 300 inpatients from 131 tertiary hospitals across 31 provinces. Descriptive analysis and multivariable logistic regressions are conducted to identify key factors related to satisfaction.
resultsPatient sociodemographic characteristics, including gender, age, income and insurance type, are found to be strongly associated with their satisfaction of inpatient experience. In terms of institutional characteristics, hospital type, size, staffing and financial performance are also significantly correlated with inpatient satisfaction. Patients are more satisfied with specialist hospitals and large hospitals measured by the number of beds and surgeries. Hospitals with higher nurse-to-bed ratio also receive more satisfaction. The financial performance of hospitals, however, is negatively associated with satisfaction.
conclusionPatient satisfaction contains unique information on service quality and thus should be incorporated into the matrix of hospital evaluation. Meanwhile, differences in patient composition must be adjusted to make fair comparisons across hospitals. Moreover, future reform needs to put greater efforts in the design of comprehensive public insurance scheme, efficient hospital structure and an overall well-functioning health-care delivery system in order to better serve patients in China.
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