ArticleInternational journal of environmental research and public health2019
Patient Satisfaction with Rural Medical Services: A Cross-Sectional Survey in 11 Western Provinces in China.
Article in International journal of environmental research and public health, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 26 papers.
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Who cites it
26 citing papers in PubMed, 55 citations in OpenAlex.
- Application of telemedicine system for older adults postoperative patients in community: a feasibility study.Frontiers in public health · 2024Trial
- "They Just Don't Want to Feel Forgotten": A Mixed-Methods Research on Patient Satisfaction With Wait Times in Emergency Departments.Journal of patient experience · 2025Article
- National Patient Satisfaction Survey as a Predictor for Quality of Care and Quality Improvement - Experience and Practice.Patient preference and adherence · 2025Article
- An evaluation of outpatient satisfaction based on the national standard questionnaire: a satisfaction survey conducted in a tertiary hospital in Shenyang, China.Frontiers in public health · 2024Article
- Sociodemographic Data and Factors That Influence Patient Satisfaction with the Occupational Health Service of the Tete Provincial Hospital, Mozambique, 2022.Patient preference and adherence · 2024Article
- Exploring Facilitators and Barriers to Delayed Antibiotic Prescribing in Rural Northwest China: A Qualitative Study Using the Theoretical Domains Framework and Behavior Change Wheel.Antibiotics (Basel, Switzerland) · 2023Article
- Patient Satisfaction in Dental Healthcare Settings at Saudi Ministry of Health: A Descriptive Study.Patient preference and adherence · 2023Article
- Patient satisfaction and associated factors among insured and uninsured patients in Deder General Hospital, eastern Ethiopia: a facility-based comparative cross-sectional study.Frontiers in medicine · 2023Article
- Patient satisfaction impact indicators from a psychosocial perspective.Frontiers in public health · 2023Article
- Patient satisfaction and its health provider-related determinants in primary health facilities in rural China.BMC health services research · 2022Article
- Patterns of Outpatient Service Satisfaction among Low-Income Adults in Rural China: A Latent Class Analysis.Healthcare (Basel, Switzerland) · 2022Article
- Satisfaction in population-based cancer screening in a Chinese rural high-risk population: the Yangzhong early diagnosis and treatment of upper gastrointestinal cancer.BMC health services research · 2022Article
- Article
- Patient Satisfaction and Hospital Quality of Care Evaluation in Malaysia Using SERVQUAL and Facebook.Healthcare (Basel, Switzerland) · 2021Article
- Article
- Satisfaction with healthcare services among refugees in Zaatari camp in Jordan.BMC health services research · 2021Article
- Artificial intelligence-assisted reduction in patients' waiting time for outpatient process: a retrospective cohort study.BMC health services research · 2021Article
- Association of shared decision making with inpatient satisfaction: a cross-sectional study.BMC medical informatics and decision making · 2021Article
- Prediction of Obstetric Patient Flow and Horizontal Allocation of Medical Resources Based on Time Series Analysis.Frontiers in public health · 2021Article
- The Influence of Patient and Hospital Characteristics on Inpatient Satisfaction at Beijing District-Level Hospitals.Patient preference and adherence · 2021Article
Corrections and comments
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Authors and funding
2 authors at 2 institutions in 2 countries.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Rural medical services play an important role in protecting and promoting the health of the rural population; however, patient satisfaction with rural medical services has been understudied in China. A better understanding of the actual situation and the determinants involved will provide evidence for health-related policy makers and hospital managers to further improve rural medical services. A total of 9811 patients (5208 outpatients and 4603 inpatients) were included in this study from a cross-sectional survey conducted in rural hospitals from 11 western provinces in China. Three in five patients (including outpatients and inpatients) were satisfied with rural medical services. The mean overall satisfaction scores were 3.61 ± 0.857 and 3.80 ± 0.829 (out of a maximum of 5) for rural outpatients and inpatients, respectively. The most satisfying domains for outpatients and inpatients were medical service attitude and illness explanation, and waiting time and medical expenses were the domains that outpatients and inpatients were least satisfied with. Satisfaction with medical technology (OR: 1.73; 95% CI: 1.57-1.92) and satisfaction with trust in physicians (OR: 2.05; 95% CI: 1.85-2.28) were identified as the strongest predictors of outpatients' and inpatients' overall satisfaction with rural medical services, respectively. This study might shed light on rural medical services management in China.
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