ArticleHealth expectations : an international journal of public participation in health care and health policy2020
Beyond translation: Engaging with culturally and linguistically diverse consumers.
Article in Health expectations : an international journal of public participation in health care and health policy, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 62 papers, 5 of them syntheses that pooled it.
What it found
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Who cites it
62 citing papers in PubMed, 5 syntheses or guidelines pooled it.
- Exploring risk assessment tools for medicine-related problems among culturally and linguistically diverse patients in Australia: a systematic review.European journal of clinical pharmacology · 2025Pooled it
- Older Migrant Patients and Health Care Professionals' Experiences With Digital Translation Tools in Care Interactions: A Qualitative Literature Review.Journal of transcultural nursing : official journal of the Transcultural Nursing Society · 2025Pooled it
- Strategies to Improve Care in the Emergency Department for Culturally and Linguistically Diverse Adults: a Systematic Review.Journal of racial and ethnic health disparities · 2025Pooled it
- A critical interpretive synthesis of migrants' experiences of the Australian health system.International journal for equity in health · 2023Pooled it
- The safety of health care for ethnic minority patients: a systematic review.International journal for equity in health · 2020Pooled it
- Culturally and Linguistically Diverse Fathers' Experiences of Early Parenting: A Qualitative Study.Journal of advanced nursing · 2026Article
- Brain-Hype and For-Profit Medical Devices.Journal of bioethical inquiry · 2026Article
- Meaningful or Marginal: An Integrative Review of Consumer and Community Involvement in Migrant Health Research.Healthcare (Basel, Switzerland) · 2026Review
- Co-designing a culturally appropriate mHealth physical activity intervention for midlife women experiencing menopause in Saudi Arabia: stakeholder recommendations.BMC public health · 2026Article
- Are the Australian Dietary Guidelines Fit for Purpose for Culturally Diverse Populations? A Qualitative Study.Health promotion journal of Australia : official journal of Australian Association of Health Promotion Professionals · 2026Article
- Availability of Falls Prevention Programmes for Diverse Communities in Greater Sydney: A Gap Analysis.Health promotion journal of Australia : official journal of Australian Association of Health Promotion Professionals · 2026Article
- Patient Safety Events Among People from Ethnic Minority Backgrounds: A Retrospective Medical Record Review of Australian Cancer Services.Journal of racial and ethnic health disparities · 2026Article
- Storying syndemics: understanding migrant women's experiences of diabetes and distress through narratives of self-care.BMC public health · 2026Article
- Embedding public and patient involvement in childhood stuttering research: lessons learned from engaging children and families in Saudi Arabia.Research involvement and engagement · 2026Article
- Experiences of people from minoritised groups who report healthcare-related harm in the UK: a qualitative socioecological study exploring factors contributing to unsafe care.BMJ open quality · 2026Article
- Challenges of multicultural healthcare practice in type 2 diabetes care: a qualitative study of Australian healthcare professionals.BMJ open · 2026Article
- Participant perceptions of HAT TRICK™ Cricket: a culturally-adapted intervention for men with South Asian backgrounds in Australia.Health promotion international · 2026Article
- The Impact of Bilingual Communities on the Effective Communication Process in Open-Circuit Pharmacies: A Quantitative Study to Overcome Language Barriers in Patient Care from Eastern Region of Romania.Integrated pharmacy research & practice · 2026Article
- Perceived readiness of South African community service speech-language therapists to manage complex paediatric dysphagia.The South African journal of communication disorders = Die Suid-Afrikaanse tydskrif vir Kommunikasieafwykings · 2025Article
- Advance Care Planning in Multicultural Communities: A Document Analysis of Resources to Support Healthcare Staff and Consumers in Australia.Health expectations : an international journal of public participation in health care and health policy · 2025Article
2 more citing papers are in PubMed but not listed here.
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
7 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundIn the context of an effective consumer engagement framework, there is potential for health-care delivery to be safer. Consumers from culturally and linguistically diverse (CALD) backgrounds may experience several barriers when trying to engage about their health care, and they are not acknowledged sufficiently in contemporary strategies to facilitate patient engagement.
methodsFour focus group discussions were facilitated by bilingual fieldworkers in Arabic, Mandarin, Turkish and Dari in a district of Sydney, Australia that has a high proportion of CALD consumers. Each group included 5-7 health-care consumers who, using a topic guide, discussed their experiences of barriers and facilitators when engaging with health-care services in Australia. Thematic analysis was undertaken to identify, analyse and report patterns in the data.
resultsIn all, 24 consumers participated. Six inter-related themes emerged: navigating the health system; seeking meaningful interpretation; understanding and managing expectations; respectful professional care; accessing services; and feeling unsafe.
conclusionsThe incorporation of strategies such as professional interpreters and migrant health workers may go some way to addressing the needs of culturally or linguistically diverse consumers and facilitate communication, but do not sufficiently address the range of barriers to consumer engagement identified in this work. Understanding consumer experience in the context of the complex factors that may be associated with poor engagement and poor outcomes such as health literacy, cultural, educational and linguistic background, and health-care setting or condition, may contribute to better understanding about how to deliver quality health care to these patients.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.