ArticleFrontiers in psychology2019
Emotional Labor: Scale Development and Validation in the Chinese Context.
Article in Frontiers in psychology, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 19 papers.
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Who cites it
19 citing papers in PubMed.
- The emotional labor of end-of-life care work: Findings of a mixed methods study in Hong Kong.Palliative & supportive care · 2026Article
- The dual pathways of emotional labor in psychiatric nursing: the adaptive and maladaptive emotional strategies.Frontiers in psychiatry · 2026Article
- Joint latent profiles of workplace violence and burnout among healthcare workers and their associated factors: a cross-sectional study.Frontiers in psychiatry · 2026Article
- The role of emotional labor in emotion regulation difficulties among social workers in Jordan.Frontiers in psychology · 2026Article
- Higher momentary parental burnout predicts lower subsequent emotional expression in parents during the festive season.Communications psychology · 2025Article
- Development and Validation of the Questionnaire of Factors Related to the Adaptability to Return to Work Among Cancer Patients.Journal of occupational rehabilitation · 2025Article
- The Interplay of Self-Construal and Service Co-Workers' Attitudes in Shaping Emotional Labor Under Customer Injustice.Behavioral sciences (Basel, Switzerland) · 2025Article
- Emotional labor (KELS®11): scale development and validation in the Korean context.Annals of occupational and environmental medicine · 2025Article
- Development and Validation of an Agricultural Safety and Health Literacy Tool.Journal of multidisciplinary healthcare · 2025Article
- Work stress and burnout among young public health workers: a mechanism-based analysis of emotional labor and organizational support.Frontiers in public health · 2025Article
- Influence of Leaders' Emotional Labor and Its Perceived Appropriateness on Employees' Emotional Labor.Behavioral sciences (Basel, Switzerland) · 2024Article
- The Big Five and dark triad personality traits as predictors of emotional labour.Australian journal of psychology · 2024Article
- Developing and validating a scale to measure teachers' emotional labor strategy in classrooms.Social psychology of education : an international journal · 2023Article
- Development and validation of Adaptability to Return-to-Work Scale (ARTWS) for cancer patients.Frontiers in psychology · 2023Article
- The Role of Moral Distress on Physician Burnout during COVID-19.International journal of environmental research and public health · 2022Article
- Psychosocial predictors of emotional labour among employees of merged and acquired banks in Ibadan, South-West, Nigeria.Heliyon · 2021Article
- Beginning EFL Teachers' Emotional Labor Strategies in the Chinese Context.Frontiers in psychology · 2021Article
- The Good Manager: Development and Validation of the Managerial Interpersonal Skills Scale.Frontiers in psychology · 2021Article
- Leading Teachers' Emotions Like Parents: Relationships Between Paternalistic Leadership, Emotional Labor and Teacher Commitment in China.Frontiers in psychology · 2020Article
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Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Based on the specific cultural context to add greater theoretical precision to emotional labor, we developed the Chinese version scale of emotional labor. For a comprehensive construct development and validation of the new scale, we carried out five studies. First, we used grounded theory methodologies, performed analysis of data from field observations of 15 frontline employees through insider's angle (Study 1) and in-depth interviews with 35 employees (Study 2), and preliminarily glimpsed the main content of emotional labor in China. Second, combined with existing literature and open-ended questionnaires with 110 employees (Study 3), we identified four dimensions labeled as surface acting, deep acting, expression of naturally felt emotions and emotion termination, and established the initial items. Third, Study 4 with 166 service workers from China was performed to demonstrate the validity, reliability, and acceptable psychometric properties of the scale and thus formed the formal scale. Finally, multi-wave data with 403 Chinese samples (Study 5) were collected for validating the formal scale. Future researchers can employ this validated scale to investigate emotional labor in Chinese service settings. We expect the emotional labor phenomena in the Chinese context can add valuable and novel insight into the stock of emotional labor knowledge in numerous geographical and cultural contexts.
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