ArticleInternational journal of environmental research and public health2019
Outpatient Satisfaction with Tertiary Hospitals in China: The Role of Sociodemographic Characteristics.
Article in International journal of environmental research and public health, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 11 papers, 2 of them syntheses that pooled it.
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Who cites it
11 citing papers in PubMed, 2 syntheses or guidelines pooled it, 19 citations in OpenAlex.
- An interdisciplinary mixed-methods systematic review of multidimensional factors shaping the outpatient waiting experience.BMC health services research · 2026Pooled it
- How Did Zero-Markup Medicines Policy Change Prescriptions in the Eyes of Patients?-A Retrospective Quasi-Experimental Analysis.International journal of environmental research and public health · 2022Pooled it
- Satisfaction with healthcare services and related factors among Indonesian migrant workers in Taiwan: a cross-sectional survey study.BMC health services research · 2025Article
- Development and validation of the pain management competency scale for nurses and a nationwide survey of Chinese nurses.BMC nursing · 2025Article
- Unveiling Patient Trust in Physicians Across China: Insights from a Nationwide Cross-Sectional Study.Risk management and healthcare policy · 2024Article
- Outpatients' satisfaction with healthcare services received at a district hospital in Botswana.Ghana medical journal · 2022Observational
- The correlation between intimate relationship, self-disclosure, and adaptability among colorectal cancer enterostomy patients.Medicine · 2021Observational
- Influencing Factors of Outpatients' Satisfaction in China a Cross-Sectional Study of 16 Public Tertiary Hospitals.Patient preference and adherence · 2021Article
- Application Effect of Comprehensive Noise Reduction Technology in Outpatients with Vitiligo: A Retrospective Study.Noise & healthArticle
- How Perceived Quality of Care Affects Outpatient Satisfaction in China: A Cross-Sectional Study of 136 Tertiary Hospitals.Inquiry : a journal of medical care organization, provision and financingArticle
- Inpatients' Perception of Patient-Centered Care in Guangdong Province, China: A Cross-Sectional Study.Inquiry : a journal of medical care organization, provision and financingReview
Corrections and comments
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Authors and funding
5 authors at 2 institutions in 2 countries.
Funding
No grant is acknowledged in the PubMed record.
Abstract
China's increasing attention to patient satisfaction evaluation is part of an international trend of patient-centered healthcare. Patient sociodemographic characteristics are important intrinsic factors that will influence satisfaction. This paper aims to better understand how sociodemographic factors affect Chinese patient satisfaction with tertiary outpatient services using data from the 2017 China National Patient Survey. A total of 28,760 outpatient survey responses were analyzed, spanning 136 tertiary hospitals across 31 provinces. Multilevel logistic regression with fixed hospital effects was used to examine the association of patient satisfaction across multiple healthcare domains with sociodemographic factors. Results show that patients who were of a migrant population, of highest income, most educated, and who had medical aid insurance reported the lowest levels of overall satisfaction. Specifically, increasing age was correlated with decreased satisfaction in process management and affordability domains, while high-income and high-education outpatients reported lower satisfaction scores in the hospital environment domain. Furthermore, migrant patients experienced lower satisfaction across several domains. These intricate findings suggest that hospitals should tailor their services and evaluation metrics to specific patient demographics, and that the government should adopt policies that reduce disparities in healthcare access and affordability to ultimately improve the satisfaction of vulnerable groups.
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