ArticleInternational journal of environmental research and public health2019
Can Leadership Enhance Patient Satisfaction? Assessing the Role of Administrative and Medical Quality.
Article in International journal of environmental research and public health, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 21 papers.
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Who cites it
21 citing papers in PubMed.
- A cross-sectional study on the impact of administrative procedures and medical staff services on patient satisfaction with trust in public sector hospitals: the moderating role of e-health knowledge.BMC health services research · 2025Article
- Impact of Authentic Leadership on Nurses' Ethically Oriented Practices and Patient-Oriented Outcomes: A Multilevel Analysis.Journal of nursing management · 2025Article
- Antecedents of Patient Loyalty: Exploring Mediating and Moderating Paradigms in Public Hospitals.Patient preference and adherence · 2025Article
- Development of a leadership and management module for the undergraduate medical curriculum.BMC medical education · 2024Article
- Core elements of excellent hospital leadership: lessons from the five top-performing hospitals in China.International journal for quality in health care : journal of the International Society for Quality in Health Care · 2024Article
- Bounded rationality in healthcare: unraveling the psychological factors behind patient satisfaction in China.Frontiers in psychology · 2024Article
- The effect of communication using Peplau's theory on satisfaction with nursing care in hospitalized older adults in cardiac intensive care unit: A quasi-experimental study.Journal of education and health promotion · 2023Article
- Patient Satisfaction with Pharmacist-Provided Health-Related Services in a Primary Care Clinic.Pharmacy (Basel, Switzerland) · 2021Article
- Article
- The Impact of COVID-19 on Tourist Satisfaction with B&B in Zhejiang, China: An Importance-Performance Analysis.International journal of environmental research and public health · 2020Article
- Being a departmental head - what does it mean? Emphasizing the salience and shades in medical academia.Journal of advances in medical education & professionalism · 2020Article
- How Does Servant Leadership Foster Employees' Voluntary Green Behavior? A Sequential Mediation Model.International journal of environmental research and public health · 2020Article
- How to Form Wellbeing Perception and Its Outcomes in the Context of Elderly Tourism: Moderating Role of Tour Guide Services.International journal of environmental research and public health · 2020Article
- Outpatients' Satisfaction in the Context of 10 Years of Health-Care Reform: A Cross-Sectional Study of Tertiary Hospitals in Shiyan, China.Patient preference and adherence · 2020Article
- The Antecedents and Consequences of Travelers' Well-Being Perceptions: Focusing on Chinese Tourist Shopping at a Duty Free.International journal of environmental research and public health · 2019Article
- Increased Heart Rate during Walk Test Predicts Chronic-Phase Worsening of Renal Function in Patients with Acute Myocardial Infarction and Normal Kidney Function.International journal of environmental research and public health · 2019Article
- Improving Patient behavioral Consent through Different Service Quality Dimensions: Assessing the Mediating Role of Patient Satisfaction.International journal of environmental research and public health · 2019Article
- The Contribution of Sustainable Tourism toEconomic Growth and Employment in Pakistan.International journal of environmental research and public health · 2019Article
- Promoting OPD Patient Satisfaction through Different Healthcare Determinants: A Study of Public Sector Hospitals.International journal of environmental research and public health · 2019Article
- Patient Satisfaction with Health Care Services; An Application of Physician's Behavior as a Moderator.International journal of environmental research and public health · 2019Article
Corrections and comments
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Authors and funding
6 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
This paper aimed to investigate the relationships between participative leadership (PL), administrative quality (AQ), medical quality (MQ), and patient satisfaction (PS) using the Malcolm Baldrige National Quality Award Healthcare Criteria (MBNQA) criteria. The study further examined the intervening influence of administrative quality and medical quality on the relationship between participative leadership and patient satisfaction. The data was obtained from 123 public sector hospitals in Pakistan. We employed confirmatory factor analysis (CFA) and structural equation modeling (SEM) techniques to test the structural model. From the study results, we found significant and positive relationships between participative, administrative quality, medical quality, and patient satisfaction. In addition, our research found administrative quality and medical quality as potential mediators on PL-PS relation. Adopting participative leadership as an exogenous factor, and both administrative and medical quality as potential mediators of patient satisfaction, provided new insights into MBNQA criteria.
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