ArticleBMC health services research2019
Determinants of client satisfaction with family planning services in public health facilities of Jigjiga town, Eastern Ethiopia.
Article in BMC health services research, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 17 papers, 3 of them syntheses that pooled it.
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Who cites it
17 citing papers in PubMed, 3 syntheses or guidelines pooled it.
- Quality matters: the role of service quality in discontinuation of long-acting reversible contraceptives in Sub-Saharan Africa; systematic review and meta-analysis.Reproductive health · 2025Pooled it
- Predictors of client satisfaction with family planning services in Ethiopia: a systematic review and meta-analysis.Frontiers in global women's health · 2024Pooled it
- Prevalence and associated factors of client satisfaction with family planning service among family planning users in Ethiopia: a systematic review and meta-analysis.BMC women's health · 2023Pooled it
- A multilevel analysis on the predictors of client satisfaction with family planning services in Ethiopia: evidence from the Ethiopian service provision assessment (ESPA) 2021/22.Global health action · 2025Article
- Predictors of Desire to Avoid Pregnancy: The Roles of Marital Satisfaction and Fear of Childbirth.BMC women's health · 2025Article
- Exploring client satisfaction and determinants of family planning services at public health facilities in Debre Tabor town, Northwest Ethiopia: a mixed-method study.Frontiers in reproductive health · 2025Article
- What are the associated factors of low husbands/partners independent decision-maker in women's contraceptive use decision-making process in Ethiopia? Multilevel analysis.BMC public health · 2024Article
- Article
- Level of client satisfaction among family planning service users in semi-pastoralist areas of Southeast Ethiopia: a mixed-methods study.Frontiers in global women's health · 2024Article
- Understanding adolescent girls' experiences with accessing and using contraceptives in Zambia.BMC public health · 2023Article
- Quality of family planning services and associated factors among reproductive age women attending family planning unit at public health facilities in Dire Dawa, Eastern Ethiopia, 2021.Contraception and reproductive medicine · 2023Article
- Evaluation of family planning service delivery in Gondar city public health facilities, Northwest Ethiopia: A cross-sectional study.PloS one · 2022Article
- Perceptions and Degree of Satisfaction with the Health Sciences University Educational Community Regarding the Measures Adopted for the Prevention of COVID-19 in the Academic Year 2020/2021.European journal of investigation in health, psychology and education · 2021Article
- Quality of family planning services for women of reproductive age in Lao PDR.Global health action · 2020Article
- Newly evolving pastoral and post-pastoral rangelands of Eastern Africa.Pastoralism : research, policy and practice · 2020Article
- Client Satisfaction with Family Planning Services and Associated Factors in Tembaro District, Southern Ethiopia.Open access journal of contraception · 2020Article
- Rural Resident Experience on National Basic Public Health Services: A Cross-Sectional Survey in 10 Western Provinces of China.Healthcare (Basel, Switzerland) · 2019Article
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Abstract
backgroundClient satisfaction is the best indicator of quality service provision and has been found to correlate with continuity of care perceived by the client. The measurement of client satisfaction helps in understanding willingness and decisions to return for future services. Thus, this study aimed at assessing the level and factors associated with client satisfaction of FP services among family planning users.
methodsAn institutional based cross-sectional study was conducted on 492 family planning users in Public health facilities of Jigjiga town, Eastern Ethiopia from February 10 to March 10, 2017. Participants were chosen by systematic random sampling and interviewed immediately after having received family planning service using via a structured and pre-tested questionnaire. The data were entered into Epi Info 7 and then exported to SPSS 20 for analysis. All associations with client satisfaction were tested for statistical significance with alpha set at the 0.05 level.
resultThe findings of this study showed that the overall client satisfaction with FP services among FP users of public health facilities of Jigjiga town was 41.7% with 95% CI of (37 - 46.1%). Knowledge on FP [adjusted odds ratio, AOR (95% CI) = 0.037 (0.019-0.072)], demonstrate how to use the method [AOR (95% CI) = 16.1 (8.4-30.7)], describing side effect of the method [AOR (95% CI) = 2.4 (1.41-4.23)] and distance of FP user's home to health facility [AOR (95% CI) = 0.24 (0.14-0.42)] were found to be significantly associated with the client satisfaction of FP services.
conclusionsThe overall client satisfaction with FP services was relatively low. Knowledge of FP, demonstrating how to use the method, describing the side effect of the method and distance of FP user's home to health facilities were found to be factors that influence client satisfaction with family planning services. Thus, efforts should be made to improve on client interaction especially on the information given and knowledge of clients.
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