ReviewJournal of patient-centered research and reviews2017
Understanding and Using Patient Experience Feedback to Improve Health Care Quality: Systematic Review and Framework Development.
Review in Journal of patient-centered research and reviews, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 26 papers, 2 of them syntheses that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
26 citing papers in PubMed, 2 syntheses or guidelines pooled it.
- Social franchising in healthcare: a systematic review and narrative synthesis of implementation and outcomes.BMJ global health · 2025Pooled it
- Delivering Patient Education in Healthcare Organizations: An Integrative Review of the Nursing Administrative Actions.Journal of nursing management · 2024Pooled it
- Institutional Surveys and the Patient Feedback Mechanism in a Romanian Public Emergency Hospital: A Longitudinal Comparative Analysis, 2019-2024.Healthcare (Basel, Switzerland) · 2026Article
- Development and validation of the Primary Care Organizations Organizational Health Literacy Scales (PCO-OHL Scales): a dual perspective from clients and healthcare providers.BMC health services research · 2026Article
- Clinically relevant contextual factors for enrolling patients in a pain intervention across multiple health care centers.Implementation science communications · 2026Article
- Improving oral health service delivery: the patient perspective.Primary health care research & development · 2025Article
- Patient experience and satisfaction with chiropractic care: a national survey.BMC health services research · 2025Article
- Validity of Online Patient Medication Reviews and Ratings (PMRRs) for Treatment Satisfaction with Medication Therapy Among Older Adults with Antihypertensive Medications.Healthcare (Basel, Switzerland) · 2025Article
- Surveying patients' experiences and perspectives on venous thromboembolism: gaps and opportunities in health delivery.Blood vessels, thrombosis & hemostasis · 2025Article
- The Lifecycle of Electronic Health Record Data in HIV-Related Big Data Studies: Qualitative Study of Bias Instances and Potential Opportunities for Minimization.Journal of medical Internet research · 2025Article
- A perspective on the use of patient-reported experience and patient-reported outcome measures in ambulatory healthcare.Expert review of pharmacoeconomics & outcomes research · 2025Review
- Interdisciplinary oral and primary health care for patients with disabilities.Frontiers in medicine · 2025Article
- Article
- Humanism in Canadian medicine: from the Rockies to the Atlantic.Canadian medical education journal · 2024Article
- National surveys of patient experiences with addiction services in Norway: do employees use the results in quality initiatives and are results improving over time?Frontiers in health services · 2024Article
- Living with Dysphagia: A Survey Exploring the Experiences of Adults Living with Neuromuscular Disease and their Caregivers in the United Kingdom.Journal of neuromuscular diseases · 2024Article
- Article
- Empowering Healthcare Through User Feedback: A Multidimensional Analysis of the Knowledge.Patient preference and adherence · 2023Article
- Collecting Patient Feedback as a Means of Monitoring Patient Experience and Hospital Service Quality - Learning from a Government-led Initiative.Patient preference and adherence · 2023Article
- Generating actionable insights from free-text care experience survey data using qualitative and computational text analysis: A study protocol.HRB open research · 2022Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Patient experience data is increasingly collected worldwide; however, questions persist regarding how it is used to improve health care quality. Synthesizing information from the existing literature, we have developed an empirically based framework to help organizations and managers understand what to do with patient experience feedback to improve health care quality at the organizational level. We identified six post-data collection/analysis activities, which were categorized into three main themes: 1) make sense of the data, 2) communicate and explain the data, and 3) plan for improvement. Our framework suggests that simply executing a survey will not improve performance. It is necessary that leaders understand the data, disseminate findings to all stakeholders, help staff understand the data, and then create a platform where all key stakeholders can be involved in discussing the results to generate improvement plans.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.