ArticleBMC public health2019
What is needed in culturally competent healthcare systems? A qualitative exploration of culturally diverse patients and professional interpreters in an Australian healthcare setting.
Article in BMC public health, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 33 papers, 2 of them syntheses that pooled it.
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Who cites it
33 citing papers in PubMed, 2 syntheses or guidelines pooled it, 80 citations in OpenAlex.
- The patient perspective on diversity-sensitive care: a systematic review.International journal for equity in health · 2024Pooled it
- Pooled it
- Exploring Primary Healthcare Needs Among Migrants in Australia: A Scoping Review.Healthcare (Basel, Switzerland) · 2026Review
- Institutional Factors Associated with Equitable Cancer Care Provision for Culturally and Linguistically Diverse Populations in Queensland, Australia: A Critical Race Theory Analysis.Journal of racial and ethnic health disparities · 2026Article
- Communication Barriers in Patient-Provider Interactions in Health Care: Scoping Review.Journal of medical Internet research · 2026Article
- Caring across cultures: a qualitative exploration of Macedonian carers supporting community-dwelling older adults in a large regional city in Australia.BMC research notes · 2026Article
- Hospital initiatives to involve patients and carers in recognizing clinical deterioration and escalating concerns: a scoping review including considerations for culturally and linguistically diverse populations.JBI evidence synthesis · 2026Article
- Implementing interpreter training for dementia assessments at national scale using the RE-AIM framework: a mixed-methods evaluation.BMC geriatrics · 2026Article
- Bridging the Language Gap in Healthcare: A Narrative Review of Interpretation Services and Access to Care for Immigrants and Refugees in Greece and Europe.Healthcare (Basel, Switzerland) · 2026Review
- Understanding how interculturality is taught and learned by students, professors, and academic authorities through phenomenography.Revista da Escola de Enfermagem da U S P · 2026Article
- Article
- Cultural diversity in early hearing detection and intervention: service provider perspectives.Journal of deaf studies and deaf education · 2025Article
- Cultural and linguistic competence in chiropractic university students: Insights from a cross-sectional study.The Journal of chiropractic education · 2025Article
- An Evaluation of STFM's Academic Family Medicine Antiracism Learning Collaborative.Family medicine · 2025Article
- Cultural Humility in Action: Learning From Refugee and Migrant Women and Healthcare Providers to Improve Maternal Health Services in Australia.Health expectations : an international journal of public participation in health care and health policy · 2024Article
- Challenges and strategies for navigating Australian healthcare access: experience from Chinese international students.International journal for equity in health · 2024Article
- Approaches for enhancing patient-reported experience measurement with ethnically diverse communities: a rapid evidence synthesis.International journal for equity in health · 2024Review
- "While the wolf is away": the echo of globalization delaying family decisions in intensive care.Critical care science · 2024Article
- Article
- Article
Corrections and comments
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Authors and funding
5 authors at 2 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundCulturally competent health care service delivery can improve health outcomes, increasing the efficiency of clinical staff, and greater patient satisfaction. We aimed to explore the experience of patients with limited English proficiency and professional interpreters in an acute hospital setting.
methodsIn-depth interviews explored the experiences of four culturally and linguistically diverse communities with regards to their recent hospitalisation and access to interpreters. We also conducted focus group with professional interpreters working. Data were analysed using an inductive thematic approach with constant comparison.
resultsIndividual interviews were conducted with 12 patients from Greek, Chinese, Dari and Vietnamese backgrounds. Focus groups were conducted with 11 professional interpreters. Key themes emerged highlighting challenges to the delivery of health care due distress and lack of advocacy in patients. Interpreters struggled due to a reliance on family to act as interpreters and hospital staff proficiency in working with them.
conclusionsIn an era of growing ethnic diversity this study confirms the complexity of providing a therapeutic relationships in contemporary health practice. This can be enhanced by training towards the effective use of professional interpreters in a hospital setting. Such efforts should be multidisciplinary and collective in order to ensure patients don't fall through the gaps with regards to the provision of culturally competent care.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.