ArticleBMC emergency medicine2019
Patients' time perception in the waiting room of an ambulatory emergency unit: a cross-sectional study.
Article in BMC emergency medicine, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 19 papers.
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Who cites it
19 citing papers in PubMed.
- Comparison of the factors influencing the patients' waiting time between two healthcare facilities with and without health management information system in Hyderabad: a cross-sectional study.BMC health services research · 2026Article
- Determinants of patient satisfaction in a primary healthcare facility in Bangladesh.BMC health services research · 2026Article
- Development of an emergency department length-of-stay prediction model based on machine learning.World journal of emergency medicine · 2025Article
- Leveraging LLM to identify missed information in patient-physician communication: improving healthcare service quality.Frontiers in medicine · 2025Article
- Dissatisfaction-considered waiting time prediction for outpatients with interpretable machine learning.Health care management science · 2024Article
- How patients with diabetic foot ulcers experience telemedicine solutions: A scoping review.International wound journal · 2023Article
- The emergency nurse responses to triage interruptions and how these responses are perceived by patients: An observational, prospective study.International emergency nursing · 2023Observational
- Satisfaction of Clinical Waiting Time in Ear, Nose & Throat Departments of the Ministry of Health in Jeddah, Saudi Arabia.Health services insights · 2023Article
- Using co-design to improve the client waiting experience at an outpatient mental health clinic.BMJ open quality · 2023Article
- Using Architectural Mapping to Understand Behavior and Space Utilization in a Surgical Waiting Room of a Safety Net Hospital.International journal of environmental research and public health · 2022Observational
- 'I knew I'd be taken care of': Exploring patient experiences in the Emergency Department.Journal of advanced nursing · 2022Article
- Use of a Semiautomatic Text Message System to Improve Satisfaction With Wait Time in the Adult Emergency Department: Cross-sectional Survey Study.JMIR medical informatics · 2022Article
- Perception and Satisfaction of Patients' Relatives Regarding Emergency Medical Service Response Times: A Cross-Sectional Study.Open access emergency medicine : OAEM · 2022Article
- Validity of Wait Time Complaints and Effect of Trainee Presence in an Ophthalmic Emergency Department.Clinical ophthalmology (Auckland, N.Z.) · 2022Article
- Reduction of the emergency activity, during the Covid 19 Italian lockdown, what's the lesson to learn?Health policy (Amsterdam, Netherlands) · 2021Article
- Optimization of Patient Flow in Urgent Care Centers Using a Digital Tool for Recording Patient Symptoms and History: Simulation Study.JMIR formative research · 2021Article
- Effect of Queue Management System on Patient Satisfaction in Emergency Department; a Randomized Controlled Trial.Archives of academic emergency medicine · 2021Article
- Barriers to emergency department usage during the COVID-19 pandemic.Journal of the American College of Emergency Physicians open · 2020Article
- Patient Characteristics and Clinical Process Predictors of Patients Leaving Without Being Seen from the Emergency Department.The western journal of emergency medicine · 2020Article
Corrections and comments
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Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundPatient satisfaction has become an increasingly important element in a service-oriented healthcare market. Although satisfaction is influenced by many factors, the waiting time to be seen by medical staff has been shown to be one of the key criteria. However, waiting is not an objective experience and several factors can influence its perception.
methodsWe conducted a questionnaire-based, cross-sectional study among patients attending the emergency unit of a Swiss university hospital in order to explore the key factors influencing wait perception.
resultsA total of 509 patients participated in the study. Appropriate assessment of emergency level by caregivers, the feeling of being forgotten, respect of privacy, and lack of information on the exact waiting time were identified as significant variables for wait perception.
conclusionsOur study confirmed the existence of a 'golden hour' when the patient is willing to wait until the medical encounter. In case the wait cannot be limited, an appropriate assessment of the emergency level by caregivers and avoiding the patients of feeling being forgotten are very important factors to avoid a negative perception of the waiting time before seeing a doctor.
trial registration(ID REQ-2016-00555).
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