Evidence map›Paper›PMID 31317071›Full record

ArticleLearning health systems2019

Role definition is key-Rapid qualitative ethnography findings from a team-based primary care transformation.

Cati Brown-Johnson, Jonathan G Shaw, Nadia Safaeinili, Garrett K Chan, Megan Mahoney, Steven Asch, Marcy Winget

Abstract read
In one paragraph

Article in Learning health systems, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 14 papers.

0numbers the graph read from it
0cells of the map it votes in
14citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

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Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

14 citing papers in PubMed.

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4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

7 authors.

Cati Brown-JohnsonEvaluation Sciences Unit Stanford School of Medicine Stanford California.ORCID https://orcid.org/0000-0002-5415-3665
Jonathan G ShawEvaluation Sciences Unit Stanford School of Medicine Stanford California.
Nadia SafaeiniliEvaluation Sciences Unit Stanford School of Medicine Stanford California.
Garrett K ChanDivision of Primary Care and Population Health Stanford School of Medicine Stanford California.
Megan MahoneyDivision of Primary Care and Population Health Stanford School of Medicine Stanford California.
Steven AschEvaluation Sciences Unit Stanford School of Medicine Stanford California.
Marcy WingetEvaluation Sciences Unit Stanford School of Medicine Stanford California.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

purposeImplementing team-based care into existing primary care is challenging; understanding facilitators and barriers to implementation is critical. We assessed adoption and acceptability of new roles in the first 6 months of launching a team-based care model focused on preventive care, population health, and psychosocial support.

methodsWe conducted qualitative rapid ethnography at a community-based test clinic, including 74 hours of observations and 28 semi-structured interviews. We identified implementation themes related to team-based care and specifically the integration of three roles purposively designed to enhance coordination for better patient outcomes, including preventive screening and mental health: (1) medical assistants as care coordinators; (2) extended care team specialists, including clinical pharmacist and behavioral health professional; and (3) advanced practice providers (APPs)-ie, nurse practitioners and physician assistants.

resultsAll stakeholders (ie, patients, providers, and staff) reported positive perceptions of care coordinators and extended care specialists; these roles were well defined and quickly implemented. Care coordinators effectively managed care between visits and established strong patient relationships. Specialist colocation facilitated patient access and well-supported diabetes services and mental health care. We also observed unanticipated value: Care coordinators relayed encounter-relevant chart information to providers while scribing; extended care specialists supported informal continuing medical education. In contrast, we observed uncertain definition and expectations of the APP role across stakeholders; accordingly, adoption and acceptability of the role varied.

conclusionsPractice redesign can redistribute responsibility and patient connection throughout a team but should emphasize well-defined roles. Ethnography, conducted early in implementation with multistakeholder perspectives, can provide rapid and actionable insights about where roles may need refinement or redefinition to support ultimate physical and mental health outcomes for patients.

Indexed as

practice redesignrole definitionteam‐based care

Identifiers

PMID31317071
PMCPMC6628978

What OpenQuestion holds

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LicenceCC BY-NC
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Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.