ArticleJournal of medical systems2019
Effect of an Online Appointment Scheduling System on Evaluation Metrics of Outpatient Scheduling System: a before-after MulticenterStudy.
Article in Journal of medical systems, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 14 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Who cites it
14 citing papers in PubMed, 41 citations in OpenAlex.
- Satisfaction and retention among NHIS enrollees at a tertiary hospital in Ebonyi State, Nigeria: facility-based insights for community-based health insurance policy.BMC public health · 2026Article
- Building an ultrasound appointment system: focusing on instrument diversity and the scope of physician expertise.BMC medical informatics and decision making · 2025Article
- Stakeholders' experiences, perceptions and satisfaction with an electronic appointment system: a qualitative content analysis.BMC health services research · 2025Article
- From Patient Experience to Dental Service Return Visits: A Narrative Review of Strategies for Improving Dental Care Services.Journal of patient experience · 2025Article
- Efficient patient care in the digital age: impact of online appointment scheduling in a medical practice and a university hospital on the "no-show"-rate.Frontiers in digital health · 2025Article
- Evaluation of no-show rate in outpatient clinics with open access scheduling system: A systematic review.Health science reports · 2024Article
- Research on outpatient capacity planning combining lean thinking and integer linear programming.BMC medical informatics and decision making · 2023Article
- The use of various appointment systems among patients visiting academic outpatient centers in Kerman and the evaluation of patients' perspective and satisfaction.BMC health services research · 2022Article
- Automated patient self-scheduling: case study.Journal of the American Medical Informatics Association : JAMIA · 2022Article
- Barriers to and Facilitators of Automated Patient Self-scheduling for Health Care Organizations: Scoping Review.Journal of medical Internet research · 2022Article
- Impact of COVID-19 pandemic on outpatient appointments of rheumatic patients in a non-outbreak area of China.Wiener klinische Wochenschrift · 2021Article
- Patient and Visit Characteristics Associated With Use of Direct Scheduling in Primary Care Practices.JAMA network open · 2020Article
- Who Misses Appointments Made Online? Retrospective Analysis of the Outpatient Department of a General Hospital in Jinan, Shandong Province, China.Risk management and healthcare policy · 2020Article
- Efficient patient care in the digital age: Online appointment scheduling in an ophthalmology practice.Digital healthArticle
Corrections and comments
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Authors and funding
6 authors at 2 institutions in 2 countries.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Online appointment scheduling systems have been designed in response to the problems of the traditional ones. In Iran, most outpatient clinics and our study population suffer from high patient' no-show rate and long waiting times because of not using online appointment scheduling system. In this study, the effect of an online appointment scheduling system was investigated by comparing the evaluation metrics of appointment scheduling before and after the intervention. This before-after pilot study was conducted on ten outpatient clinics with different specializations. Five clinics were selected as the intervention group and five clinics as the control group. A checklist was designed to evaluate appointment scheduling metrics. These checklists were completed from April to July 2017 in the pre-implementation phase and from September to December 2017 in the post-implementation phase. The evaluation metrics were evaluated before and after the implementation of the online appointment scheduling system. A total of 470 checklists containing 9034 patients' information and 460 checklists containing 9130 patients' information were completed at the pre- and post-implementation phases, respectively. There were significant positive effect on the improvement of the three metrics means, including Patient waiting time (38.2 min before vs. 23.8 min after the intervention), No-show rate (25% before vs. 11% after the intervention), and Physician punctuality (-30 min before vs. -14.2 min after the intervention). The use of an online appointment scheduling system was successful in improving several evaluation metrics in our target population and resulted in continued usage in intervention group clinics.
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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.