ArticleHealth literacy research and practice2017
Experiences of Teach-Back in a Telephone Health Service.
Article in Health literacy research and practice, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 8 papers.
What it found
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The trial behind it
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Who cites it
8 citing papers in PubMed.
- Using the teach-back method to improve postpartum maternal-infant health among women with limited maternal health literacy: a randomized controlled study.BMC pregnancy and childbirth · 2023Trial
- A stepped wedge cluster randomised trial of nurse-delivered Teach-Back in a consumer telehealth service.PloS one · 2018Trial
- Telehealth use in the well-child health setting. A systematic review of acceptability and effectiveness for families and practitioners.International journal of nursing studies advances · 2025Article
- Development, implementation, and evaluation of Teach Back curriculum for community health workers.Frontiers in medicine · 2022Article
- Teach-Back in Interpreter-Mediated Consultations: Reflections from a Case Study.Health literacy research and practice · 2021Article
- Development and early implementation of an Accessible, Relational, Inclusive and Actionable approach to genetic counseling: The ARIA model.Patient education and counseling · 2021Article
- Telehealth for the Provision of Occupational Therapy: Reflections on Experiences During the COVID-19 Pandemic.International journal of telerehabilitation · 2020Article
- Enhancing communication skills for telehealth: development and implementation of a Teach-Back intervention for a national maternal and child health helpline in Australia.BMC health services research · 2018Article
Corrections and comments
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Authors and funding
6 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundAsking patients to "Teach-Back" information during a health care consultation is widely recommended, yet little is known about patient and provider experiences using this method. Teach-Back has not previously been evaluated in a consumer telephone health service, a situation in which low health literacy can be especially difficult to identify.
objectiveThis study sought to explore telenurse experiences using Teach-Back at a maternal and child health helpline, supplemented with caller experiences.
methodAfter training maternal and child health nurses to use Teach-Back ( KEY
resultsNurses (
conclusionsTeach-Back is a simple communication technique that can be used in a consumer telehealth service to confirm caller understanding and actions to take, and in some cases it may also reduce caller anxiety. Further research on caller experiences and objective impact on call duration is needed. PLAIN LANGUAGE SUMMARY: Low health literacy can be difficult to identify, especially over the telephone. Asking callers to summarize important information and agreed actions (known as Teach-Back) could help telehealth providers confirm understanding. We interviewed nurses operating a maternal and child health helpline and callers about their experiences with Teach-Back. Findings support Teach-Back for telehealth and suggest Teach-Back can also reduce caller anxiety.
Identifiers
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.