ArticleBMC public health2019
Injured worker experiences of insurance claim processes and return to work: a national, cross-sectional study.
Article in BMC public health, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 16 papers.
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Who cites it
16 citing papers in PubMed.
- A Survey of Australian Healthcare Practitioners' Perspectives on Goal Setting in Occupational Rehabilitation.Journal of occupational rehabilitation · 2026Article
- Association Between Mental Health of Patients with Work-Related Injury and Their Compensation Claim Status: Exploratory Findings from the IMPRovE Trial.Journal of occupational rehabilitation · 2026Article
- Recovery-Related Return-to-Work Experiences of People with Common Mental Disorders within Australia's Disability-Based Insurance Context.Journal of occupational rehabilitation · 2026Article
- Barriers and facilitators of return to work for loss of income claimants: Healthcare workers' perspectives.African journal of disability · 2025Article
- Predictors of return to work among mine workers following on-duty injury: A scoping review.The South African journal of physiotherapy · 2025Review
- Patterns of Mental Health Service Use in Australian Workers with Low Back Pain: A Retrospective Cohort Study.Journal of occupational rehabilitation · 2024Article
- The Influence of Stigma Perceptions on Employees' Claims Experiences for Psychological Injuries: Re-Examination of a Cross-Sectional Survey among Australian Police and Emergency Service Personnel.International journal of environmental research and public health · 2022Article
- Emergency department presentations and associated hospital admissions for low back pain in Australia.Emergency medicine Australasia : EMA · 2022Article
- Experiences, impacts and service needs of injured and ill workers in the WSIB process: evidence from Thunder Bay and District (Ontario, Canada).Health promotion and chronic disease prevention in Canada : research, policy and practice · 2022Article
- A Framework for Understanding How Variation in Health Care Service Delivery Affects Work Disability Management.Journal of occupational rehabilitation · 2022Review
- The relationship between work disability and subsequent suicide or self-harm: A scoping review.PLOS global public health · 2022Article
- How can social insurers promote return to work in occupational rehabilitation? A quantitative, cross-sectional study.BMC public health · 2021Article
- Experiences of Police and Emergency Services Employees with Workers' Compensation Claims for Mental Health Issues.Journal of occupational rehabilitation · 2021Article
- Predicting return to work after long-term sickness absence with subjective health complaints: a prospective cohort study.BMC public health · 2020Article
- Development and Pilot Assessment of the PACE Tool: Helping Case Managers Identify and Respond to Risk Factors in Workers' Compensation Case Management.Journal of occupational rehabilitation · 2020Article
- An Internet-Delivered Cognitive Behavioral Therapy for Depression and Anxiety Among Clients Referred and Funded by Insurance Companies Compared With Those Who Are Publicly Funded: Longitudinal Observational Study.JMIR mental health · 2020Article
Corrections and comments
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Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundInsurance claims management practices may have a significant impact on the health and experiences of injured workers claiming in workers' compensation systems. There are few multi-jurisdictional studies of the way workers experience compensation processes, and limited data on the association between claims experience and return to work outcomes. This study sought to identify worker, claim and injury related factors associated with injured worker experiences of workers' compensation claims management processes, and to examine associations between claims experience and return to work.
methodsA national, cross-sectional survey of injured workers involved in ten Australian workers' compensation schemes. A total of 10,946 workers completed a telephone survey at 6 to 24 months post claim acceptance. Predictors of positive or negative/neutral claims experience were examined using logistic regression. Associations between claims experience, return to work status and duration of time loss were examined using logistic regression.
resultsNearly one-quarter (23.0%, n = 2515) of workers reported a negative or neutral claims experience. Injury type, jurisdiction of claim, and time to lodge claim were most strongly associated with claims experience. Having a positive claims experience was strongly associated with having returned to work after accounting for injury, worker, claim and employer factors.
conclusionsThere is a strong positive association between worker experiences of the insurance claims process and self-reported return to work status. Revision and reform of workers' compensation claims management practices to enhance worker experience and the fairness of procedures may contribute to improved return to work outcomes.
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