ArticleArthroplasty today2019
Characterizing extremely negative reviews of total joint arthroplasty practices and surgeons on yelp.com.
Article in Arthroplasty today, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 11 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
11 citing papers in PubMed.
- Characterizing Negative Online Reviews in Hand Surgery.Journal of wrist surgery · 2026Article
- Beyond the Procedure: Non-Clinical Complaints and Gender Disparity Dominate One-Star Yelp Reviews of Pain Physicians.Current pain and headache reports · 2026Review
- "They Gave Me One Star?" An Analysis of Online Reviews of Hand Surgeons.Journal of hand surgery global online · 2025Article
- Examining One-Star Reviews in Orthopaedic Hand Surgeons in Large U.S. Cities.Journal of wrist surgery · 2025Article
- Assessing extremely negative online patient reviews and complaints of musculoskeletal oncology surgeons in the United States: a retrospective analysis.Journal of orthopaedic surgery and research · 2024Article
- What Patients Say About Their Orthopaedic Hand and Wrist Surgeons: A Qualitative Analysis of Negative Reviews on Yelp.Journal of wrist surgery · 2024Article
- Characterizing negative reviews of orthopedic spine surgeons and practices.North American Spine Society journal · 2022Article
- Patient Utilization of Online Information and its Influence on Orthopedic Surgeon Selection: Cross-sectional Survey of Patient Beliefs and Behaviors.JMIR formative research · 2022Article
- Article
- The Majority of Complaints About Orthopedic Sports Surgeons on Yelp Are Nonclinical.Arthroscopy, sports medicine, and rehabilitation · 2021Article
- Value-based Healthcare: Surgeon-specific Public Reporting in Total Joint Arthroplasty-A Rational Way Forward.Clinical orthopaedics and related research · 2020Article
Corrections and comments
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Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundAlthough physicians tend to prefer data-driven quality metrics, emerging evidence suggests that patients prefer crowd-sourced information containing patient narrative descriptions of the care experience. Currently, yelp.com is the most commonly accessed Web resource among patients who use online information to choose a surgeon. The purpose of this study is to characterize extremely negative reviews of total joint arthroplasty surgeons and practices on yelp.com.
methodsWe searched yelp.com for one-star (out of 5) reviews of total joint providers and practices in 8 major US metropolitan areas. These reviews were then classified into categories based on content: clinical, nonclinical, or both. Reviews were further subcategorized as "surgical" and "nonsurgical" representing reviews of a nonsurgical experience (eg, initial office visit).
resultsA higher proportion of reviews came from patients who did not report prior surgery by the surgeon or practice named in the review than form those who reported surgery (240 reviews, 75.0%, 95% confidence interval: 70.0%-79.4% vs 80 reviews, 25.0%, 95% confidence interval: 20.6%-30.0%,
conclusionsThe vast majority of extremely negative reviews of total joint arthroplasty surgeons and practices were related to nonclinical concerns posted by patients who did not report prior surgery by the surgeon or practice being reviewed. The results of this study may help explain the wide disparity commonly observed between conventional quality metrics and crowd-sourced online reviews.
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Registered trials
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