Evidence map›Paper›PMID 31171943›Full record

ArticleWorld journal of emergency medicine2019

Emergency department patient experience: Same location, same provider, different scores by different survey methods.

Wirachin Hoonpongsimanont, Preet Kaur Sahota, Yanjun Chen, Maria Nguyen, Christine Louis, Jonathan Pena, Andrew Wong, Maxwell Jen

Abstract read
PubMed Full text at PMC Publisher
In one paragraph

Article in World journal of emergency medicine, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 2 papers.

0numbers the graph read from it
0cells of the map it votes in
2citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

2 citing papers in PubMed.

  1. Article
  2. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

8 authors.

Wirachin HoonpongsimanontDepartment of Emergency Medicine, University of California, Orange, CA, USA.
Preet Kaur SahotaDepartment of Emergency Medicine, University of California, Orange, CA, USA.
Yanjun ChenInstitute for Clinical and Translational Sciences, University of California, Irvine, CA, USA.
Maria NguyenDepartment of Emergency Medicine, University of California, Orange, CA, USA.
Christine LouisDepartment of Emergency Medicine, University of California, Orange, CA, USA.
Jonathan PenaDepartment of Emergency Medicine, University of California, Orange, CA, USA.
Andrew WongDepartment of Emergency Medicine, University of California, Orange, CA, USA.
Maxwell JenDepartment of Emergency Medicine, University of California, Orange, CA, USA.

Funding

University of California Health Participation in the National COVID Cohort Collaborative (N3C)UL1TR001414 · NCATS · UNIVERSITY OF CALIFORNIA-IRVINE · PI COOPER, DAN M, VILAIN, ERIC J. · 2015 to 2023
$35.1M
NCATS NIH HHS UL1 TR001414
6 · The paper itself

Abstract

backgroundRecent findings on emergency department (ED) patient experience surveys and concerns for the low response rates challenge the quality and reliability of the survey reports. We assessed the consistency of an ED patient experience survey report and identified the effects of patient demographics on ED patient experiences.

methodsWe conducted a prospective, cross-sectional study at a university-based ED from July to December 2017. We obtained ED patient experience scores from an institutional version (IS) survey and the Press Ganey Associates-distributed survey (PGA). We compared top box scores from the two reports using frequency analysis and performed multivariable logistic regressions to identify associations between IS patient demographics and scores.

resultsWe obtained 289 PGA and 234 IS responses. The IS reported significant, higher top box scores in doctor-specific patient questions compared to PGA (all four

conclusionWe found significant differences in ED patient experience scores between the IS and PGA surveys. We recommend that healthcare providers consider patient demographic variables when interpreting ED experience score reports. Multiple survey techniques and distribution methods may be adopted to best capture ED patient experiences.

Indexed as

Emergency departmentPatient experiencePatient satisfactionPress GaneySurvey methodology

Identifiers

PMID31171943
PMCPMC6545369

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Registered trials

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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.