ArticleJournal of occupational medicine and toxicology (London, England)2019
Desired improvements of working conditions among medical assistants in Germany: a cross-sectional study.
Article in Journal of occupational medicine and toxicology (London, England), 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 15 papers.
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Who cites it
15 citing papers in PubMed, 33 citations in OpenAlex.
- Article
- ["The Show Must Go on": Medical Assistants and Their Experience Managing Vaccination during the Covid-19 Pandemic].Gesundheitswesen (Bundesverband der Arzte des Offentlichen Gesundheitsdienstes (Germany)) · 2024Article
- Working Conditions Predict Turnover Among Medical Assistants.Deutsches Arzteblatt international · 2024Article
- Medical assistants' comic styles and their potential for positive functioning at work: a cross-sectional study including a subgroup analysis.BMC primary care · 2024Article
- Psychosocial working conditions and mental health among medical assistants in Germany: a scoping review.BMC public health · 2024Article
- Article
- Prevalence and correlates of workplace violence against medical assistants in Germany: a cross-sectional study.BMC health services research · 2023Article
- Stress experiences of healthcare assistants in family practice at the onset of the COVID-19 pandemic: a mixed methods study.Frontiers in public health · 2023Article
- Psychosocial working conditions as determinants of concerns to have made important medical errors and possible intermediate factors of this association among medical assistants - a cohort study.BMC health services research · 2022Article
- Changes of working conditions and job-related challenges due to the SARS-CoV-2 pandemic for medical assistants in general practices in Germany: a qualitative study.BMC primary care · 2022Article
- The Relationship of Medical Assistants' Work Engagement with Their Concerns of Having Made an Important Medical Error: A Cross-Sectional Study.International journal of environmental research and public health · 2022Article
- Information exchange networks for chronic diseases in primary care practices in Germany: a cross-sectional study.BMC primary care · 2022Article
- Work-Related Intervention Needs of Medical Assistants and How to Potentially Address Them according to Supervising General Practitioners: A Qualitative Study.International journal of environmental research and public health · 2022Article
- Data Set on the Use of Continuous Improvement Programs in Companies From Open-Ended Questions.Frontiers in psychology · 2021Article
- Work-Related Intervention Needs and Potential Occupational Outcomes among Medical Assistants: A Cross-Sectional Study.International journal of environmental research and public health · 2019Article
Corrections and comments
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Authors and funding
7 authors at 3 institutions in 2 countries.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundIn outpatient care in Germany, medical assistants (MAs) are the contact persons for patients' concerns and their working conditions are relevant to their own health and the provided quality of care. MAs working conditions have been described as precarious leading to high levels of work stress. Consequently, we aimed to examine MAs' needs for work-related improvements.
methodsWe surveyed 887 employed MAs between September 2016 and April 2017. A 20-item questionnaire measured desired improvements. To measure correlations between variables we computed a matrix of tetrachoric correlations for binary variables and performed an exploratory factor analysis. We ran ordinal logistic regression models employing 11 independent variables to examine determinants of needs.
resultsA total of 97.3% of the participants expressed any need and, on average, 10.27 needs were reported. Most frequently, needs were expressed related to a higher salary (87.0%), less documentation (76.0%) and more recognition from society (75.4%). Exploratory factor analysis suggested three dimensions of needs for work-related improvements (i.e. working conditions, reward from the supervisor and task-related independence). Ordinal logistic regression models only identified determinants for the outcome variable task-related independence, which was more frequent in those with longer work experience or in a leadership position.
conclusionsThe high prevalence of desired workplace-related improvements among MAs highlights the relevance of modifying their working conditions. The fact that we found only few determinants signals that there are no specific high-risk subgroups, but interventions to improve MAs' working conditions should target the entire MA population.
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