Evidence map›Paper›PMID 31164176›Full record

ArticleBMC health services research2019

Co-design of a patient experience survey for arthritis central intake: an example of meaningful patient engagement in healthcare design.

Eloise C J Carr, Jatin N Patel, Mia M Ortiz, Jean L Miller, Sylvia R Teare, Claire E H Barber, Deborah A Marshall

Open access · goldAbstract read
In one paragraph

Article in BMC health services research, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 14 papers, 1 of them a synthesis that pooled it.

0numbers the graph read from it
0cells of the map it votes in
14citing papers in PubMed, 1 pooled it
3.1field-weighted citation impact, top 8% of its field
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

14 citing papers in PubMed, 1 synthesis or guideline pooled it, 19 citations in OpenAlex.

  1. Pooled it
  2. Article
  3. Initial Co-Design Development of a Questionnaire to Measure Patient Preferences in a Danish Mental Healthcare Setting.Health expectations : an international journal of public participation in health care and health policy · 2026
    Article
  4. Moving forward, leaving the patients behind? A multilevel assessment framework for evaluating patient-centred, integrated care quality.Quality of life research : an international journal of quality of life aspects of treatment, care and rehabilitation · 2026
    Review
  5. Article
  6. Article
  7. Review
  8. Article
  9. Review
  10. CMAJ : Canadian Medical Association journal = journal de l'Association medicale canadienne · 2021
    Article
  11. Patients as partners in health research: A scoping review.Health expectations : an international journal of public participation in health care and health policy · 2021
    Article
  12. Embedding patient voices inCMAJ : Canadian Medical Association journal = journal de l'Association medicale canadienne · 2021
    Article
  13. Article
  14. Review
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

7 authors at 2 institutions in 1 country.

Eloise C J CarrFaculty of Nursing, University of Calgary, PF2237, 2500 University Drive NW, Calgary, Alberta, T2N 1N4, Canada. ecarr@ucalgary.ca.
Jatin N PatelPan-SCN Manager, Strategic Clinical Networks™, Alberta Health Services, 10030 - 107 Street NW, Edmonton, Alberta, T5J 3E4, Canada.ORCID http://orcid.org/0000-0002-7077-3012
Mia M OrtizFaculty of Nursing, University of Calgary, PF2237, 2500 University Drive NW, Calgary, Alberta, T2N 1N4, Canada.
Jean L MillerO'Brien Institute for Public Health, University of Calgary, 3280, Hospital Dr. NW, Calgary, Alberta, T2N 4Z6, Canada.
Sylvia R TeareO'Brien Institute for Public Health, University of Calgary, 3280, Hospital Dr. NW, Calgary, Alberta, T2N 4Z6, Canada.
Claire E H BarberArthritis Research Center, University of Calgary, HRIC 3AA20, 3280, Hospital Dr. NW, Calgary, Alberta, T2N 4Z6, Canada.
Deborah A MarshallCumming School of Medicine, University of Calgary, Health Research Innovation Centre (HRIC) - 3C56, 3280 Hospital Drive NW, Calgary, Alberta, T2N 4Z6, Canada.ORCID http://orcid.org/0000-0002-8467-8008
University of Calgary · CAAlberta Health Services · CA

Funding

Alberta Health Services N/AAlberta Innovates - Health Solutions 201300472Arthritis Society MOC-13-007Institute of Musculoskeletal Health and Arthritis Planning Grant 20132PLH
6 · The paper itself

Abstract

backgroundTo describe the process of patient engagement to co-design a patient experience survey for people with arthritis referred to central intake.

methodsWe used a participatory design to engage with patients to co-design a patient experience survey that comprised three connected phases: 1) Identifying the needs of patients with arthritis, 2) Developing a set of key performance indicators, and 3) Determining the survey items for the patient experience survey.

resultsPatient recommendations for high quality healthcare care means support to manage arthritis, to live a meaningful life by providing the right knowledge, professional support, and professional relationship. The concept of integrated care was a core requirement from the patients' perspective for the delivery of high quality arthritis care. Patients experience with care was ranked in the top 10 of 28 Key Performance Indicators for the evaluation of central intake, with 95% of stakeholders rating it as 9/10 for importance. A stakeholder team, including Patient and Community Engagement Researchers (PaCER), mapped and rated 41 survey items from four validated surveys. The final patient experience survey had 23 items.

conclusionThe process of patient engagement to co-design a patient experience survey, for people with arthritis, identified aspects of care that had not been previously recognized. The linear organization of frameworks used to report patient engagement in research does not always capture the complexity of reality. Additional resources of cost, time and expertise for patient engagement in co-design activity are recognized and should be included, where possible, to ensure high quality data is captured.

Indexed as

Health Services ResearchArthritisHumansPatient ParticipationPatient SatisfactionQuality of Health CareResearch DesignArthritisCo-designPatient engagementPatient experience

Identifiers

PMID31164176
PMCPMC6549374
OpenAlexW2948606093

What OpenQuestion holds

Textmetadata
LicenceCC BY
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.