Evidence map›Paper›PMID 31160368›Full record

ArticleThe British journal of general practice : the journal of the Royal College of General Practitioners2019

Acceptability, benefits, and challenges of video consulting: a qualitative study in primary care.

Eddie Donaghy, Helen Atherton, Victoria Hammersley, Hannah McNeilly, Annemieke Bikker, Lucy Robbins, John Campbell, Brian McKinstry

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In one paragraph

Article in The British journal of general practice : the journal of the Royal College of General Practitioners, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 299 papers, 6 of them syntheses that pooled it.

0numbers the graph read from it
0cells of the map it votes in
299citing papers in PubMed, 6 pooled it
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

299 citing papers in PubMed, 6 syntheses or guidelines pooled it.

  1. Pooled it
  2. What patients want from access to UK general practice: systematic review.The British journal of general practice : the journal of the Royal College of General Practitioners · 2025
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  6. Delivery of supported self-management in remote asthma reviews: A systematic rapid realist review.Health expectations : an international journal of public participation in health care and health policy · 2022
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239 more citing papers are in PubMed but not listed here.

4 · The record

Corrections and comments

5 · Who and what money

Authors and funding

8 authors.

Eddie DonaghyUsher Institute of Population Health Sciences and Informatics, University of Edinburgh, Edinburgh.
Helen AthertonUniversity of Warwick Medical School, Coventry.
Victoria HammersleyUsher Institute of Population Health Sciences and Informatics, University of Edinburgh, Edinburgh.
Hannah McNeillyMedical Teaching Organisation, University of Edinburgh, Edinburgh.
Annemieke BikkerUsher Institute of Population Health Sciences and Informatics, University of Edinburgh, Edinburgh.
Lucy RobbinsUsher Institute of Population Health Sciences and Informatics, University of Edinburgh, Edinburgh.
John CampbellGeneral Practice and Primary Care, University of Exeter Medical School, Exeter.
Brian McKinstryUsher Institute of Population Health Sciences and Informatics, University of Edinburgh, Edinburgh.

Funding

Chief Scientist Office HIPS/16/20
6 · The paper itself

Abstract

backgroundPeople increasingly communicate online, using visual communication mediums such as Skype and FaceTime. Growing demands on primary care services mean that new ways of providing patient care are being considered. Video consultation (VC) over the internet is one such mode.

aimTo explore patients' and clinicians' experiences of VC. DESIGN AND

settingSemi-structured interviews in UK primary care.

methodPrimary care clinicians were provided with VC equipment. They invited patients requiring a follow-up consultation to an online VC using the Attend Anywhere web-based platform. Participating patients required a smartphone, tablet, or video-enabled computer. Following VCs, semi-structured interviews were conducted with patients (

resultsParticipants reported positive experiences of VC, and stated that VC was particularly helpful for them as working people and people with mobility or mental health problems. VCs were considered superior to telephone consultations in providing visual cues and reassurance, building rapport, and improving communication. Technical problems, however, were common. Clinicians felt, for routine use, VCs must be more reliable and seamlessly integrated with appointment systems, which would require upgrading of current NHS IT systems.

conclusionThe visual component of VCs offers distinct advantages over telephone consultations. When integrated with current systems VCs can provide a time-saving alternative to face-to-face consultations when formal physical examination is not required, especially for people who work. Demand for VC services in primary care is likely to rise, but improved technical infrastructure is required to allow VC to become routine. However, for complex or sensitive problems face-to-face consultations remain preferable.

Indexed as

Patient Acceptance of Health CarePatient SatisfactionPrimary Health CareRemote ConsultationVideoconferencingAdultAftercareAgedAttitude of Health PersonnelFemaleHumansMaleMiddle AgedPhysicians, Primary CareQualitative ResearchScotlandcommunicationgeneral practicepatient satisfactionqualitative research

Identifiers

PMID31160368
PMCPMC6617540

What OpenQuestion holds

Textmetadata
LicenceCC BY-NC
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.