ArticleJournal of general internal medicine2019
Recommendations for the Evaluation of Cross-System Care Coordination from the VA State-of-the-art Working Group on VA/Non-VA Care.
Article in Journal of general internal medicine, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 23 papers.
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Who cites it
23 citing papers in PubMed.
- Pain care coordination in the Veterans Health Administration: a rapid qualitative analysis of care coordinator experiences.Frontiers in health services · 2026Article
- Developing a Community of Practice to Provide Care Coordination and Address Health-Related Social Needs for Veterans Receiving Care in Community-Based Settings: Program Development and Survey Study.JMIR formative research · 2025Article
- An approach to evaluating the impact of virtual specialty care: the Veterans Health Administration's clinical resource hub as case study.JAMIA open · 2025Review
- "We don't get that information right back to us unless it's a full-blown cancer": Challenges coordinating lung cancer screening across healthcare systems.Health services research · 2025Article
- Use of implementation logic models in the Quadruple Aim QUERI: conceptualization and evolution.Implementation science communications · 2025Article
- The translation-to-policy learning cycle to improve public health.Learning health systems · 2024Article
- Characterizing Veteran suicide decedents that were not classified as high-suicide-risk.Psychological medicine · 2024Article
- Perspectives on supporting Veterans' social needs during hospital to home health transitions: findings from the Transitions Nurse Program.BMC health services research · 2024Article
- Characteristics of Veterans With Depression Who Use the Veterans Choice Program of the Veterans Health Administration.Psychiatric services (Washington, D.C.) · 2024Article
- Observational
- Gynecologist Supply Deserts Across the VA and in the Community.Journal of general internal medicine · 2022Article
- Outpatient care fragmentation in Veterans Affairs patients at high-risk for hospitalization.Health services research · 2022Article
- A comparison of patient-reported mental health outcomes for the Department of Veterans Affairs' regional telehealth and Community Care Programs.Health services research · 2022Article
- Association of Expanded Health Care Networks With Utilization Among Veterans Affairs Enrollees.JAMA network open · 2021Article
- Toolkit and distance coaching strategies: a mixed methods evaluation of a trial to implement care coordination quality improvement projects in primary care.BMC health services research · 2021Article
- Preventive Care Delivery After the Veterans Choice Program.American journal of preventive medicine · 2021Article
- Rural Veterans' Experiences With Outpatient Care in the Veterans Health Administration Versus Community Care.Medical care · 2021Article
- Development of a specialty intensity score to estimate a patient's need for care coordination across physician specialties.Health science reports · 2021Article
- VA Academic Affiliations Matter in the Era of Community Care: A Model From California.Federal practitioner : for the health care professionals of the VA, DoD, and PHS · 2021Article
- Veterans' Experiences With Outpatient Care: Comparing The Veterans Affairs System With Community-Based Care.Health affairs (Project Hope) · 2020Article
Corrections and comments
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Authors and funding
10 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
In response to widespread concerns regarding Veterans' access to VA care, Congress enacted the Veterans Access, Choice and Accountability Act of 2014, which required VA to establish the Veterans Choice Program (VCP). Since the inception of VCP, more than two million Veterans have received care from community providers, representing approximately 25% of Veterans enrolled in VA care. However, expanded access to non-VA care has created challenges in care coordination between VA and community health systems. In March 2018, the VA Health Services Research & Development Service hosted a VA State of the Art conference (SOTA) focused on care coordination. The SOTA convened VA researchers, program directors, clinicians, and policy makers to identify knowledge gaps regarding care coordination within the VA and between VA and community systems of care. This article provides a summary and synthesis of relevant literature and provides recommendations generated from the SOTA about how to evaluate cross-system care coordination. Care coordination is typically evaluated using health outcomes including hospital readmissions and death; however, in cross-system evaluations of care coordination, measures such as access, cost, Veteran/patient and provider satisfaction (including with cross-system communication), comparable quality metrics, context (urban vs. rural), and patient complexity (medical and mental health conditions) need to be included to fully evaluate care coordination effectiveness. Future research should examine the role of multiple individuals coordinating VA and non-VA care, and how these coordinators work together to optimize coordination.
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