ArticleBMC health services research2019
The role of organizational attractiveness in an internal market-oriented culture (IMOC): a study of hospital frontline employees.
Article in BMC health services research, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 12 papers, 3 of them syntheses that pooled it.
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Who cites it
12 citing papers in PubMed, 3 syntheses or guidelines pooled it.
- Nurses' Perceptions of Organisational Attractiveness and Related Factors in Health Care: A Mixed Methods Systematic Review.Journal of advanced nursing · 2025Pooled it
- Relationships between nursing leadership and organizational, staff and patient outcomes: A systematic review of reviews.Nursing open · 2023Pooled it
- Employer Attractiveness From an Employee Perspective: A Systematic Literature Review.Frontiers in psychology · 2022Pooled it
- Predictive modeling of burnout based on organizational culture perceptions among health systems employees: a comparative study using correlation, decision tree, and Bayesian analyses.Scientific reports · 2024Article
- The role of ambidextrous leadership and employee ambidexterity in enhancing service quality of care and creativity - a study of health professionals.BMC health services research · 2023Article
- The cooperative behavior and intention to stay of nursing personnel in healthcare management.Journal of medicine and life · 2022Article
- The impact of organizational culture and leadership climate on organizational attractiveness and innovative behavior: a study of Norwegian hospital employees.BMC health services research · 2022Article
- Promoting organizational vision integration among hospital employees.BMC health services research · 2022Article
- Precursors and outcomes of work engagement among nursing professionals-a cross-sectional study.BMC health services research · 2022Article
- Does organizational vision really matter? An empirical examination of factors related to organizational vision integration among hospital employees.BMC health services research · 2021Article
- Fostering innovative behavior in health organizations: a PLS-SEM analysis of Norwegian hospital employees.BMC health services research · 2021Article
- The impact of individual creativity, psychological capital, and leadership autonomy support on hospital employees' innovative behaviour.BMC health services research · 2020Article
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3 authors.
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Abstract
backgroundHospitals need to understand how to reduce their frontline employees' turnover rate as well as how to positively engage them and improve their service. Central to these issues, we find, is the employees' perception of their organization's attractiveness. This objective of this paper is to clarify how the role of organizational attractiveness relates to frontline employees' perception of their internal market-oriented culture as well as their turnover rate, engagement, and service quality. To our knowledge, no previous research has explored the role of organizational attractiveness from a frontline employee perspective in health-service organizations.
methodsThe conceptual framework we developed was tested in a quantitative study. We sent a questionnaire to nurses in several public hospitals in Norway. We then analyzed the data with confirmatory factor analysis and structural equation modeling in Stata. Further, we performed multi-group comparisons to test heterogeneity in personal characteristics. The indirect effects were tested by mediator analyses.
resultsWe made three main findings. First, organizational attractiveness has a significant positive effect on frontline employees' engagement (β = 0.833) as well as on the service quality they provide to hospital patients (β = 0.472). Additionally, it significantly lowers their turnover rate (β = - 0.729). Second, the 'internal market-oriented culture' (IMOC) has a significantly positive effect on organizational attractiveness (β = 0.587) and explains a total of 35% of the variance in organizational attractiveness. Third, organizational attractiveness fully mediates the relationship between "internal market-oriented culture" (IMOC) and frontline employees' engagement and the service quality they provide to patients, and it partially mediates the relationship with the turnover rate.
conclusionsThis study proves that organizational attractiveness is vital for hospital managers to focus on, as it affects employees' perception of whether the organizations is a great place to work. It reveals the need for those same managers to develop an internal market-oriented culture (IMOC) directed toward hospital frontline employees, as it has both a direct effect on organizational attractiveness and an indirect effect on employees' engagement, turnover intention, and service quality.
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