ReviewHealth expectations : an international journal of public participation in health care and health policy2019
Patient experience feedback in UK hospitals: What types are available and what are their potential roles in quality improvement (QI)?
Review in Health expectations : an international journal of public participation in health care and health policy, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 21 papers, 6 of them syntheses that pooled it.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
21 citing papers in PubMed, 6 syntheses or guidelines pooled it.
- Experiences of individuals presenting to the emergency department for mental health reasons: A systematic mixed studies review.The Australian and New Zealand journal of psychiatry · 2024Pooled it
- Understanding healthcare professionals' responses to patient complaints in secondary and tertiary care in the UK: A systematic review and behavioural analysis using the Theoretical Domains Framework.Health research policy and systems · 2024Pooled it
- Characteristics of positive feedback provided by UK health service users: content analysis of examples from two databases.BMJ health & care informatics · 2024Pooled it
- Types and effects of feedback for emergency ambulance staff: a systematic mixed studies review and meta-analysis.BMJ quality & safety · 2023Pooled it
- The ultimate question? Evaluating the use of Net Promoter Score in healthcare: A systematic review.Health expectations : an international journal of public participation in health care and health policy · 2022Pooled it
- Seldom heard voices: a meta-narrative systematic review of Aboriginal and Torres Strait Islander peoples healthcare experiences.International journal for equity in health · 2020Pooled it
- Content Refinement and Multicenter Validation of the ELIGES Patient Experience Questionnaire Focused on Nursing Care During Hospitalization: Study Protocol.Nursing reports (Pavia, Italy) · 2026Article
- Quality Improvement in General Dental Practice: Situational Analysis for the United Kingdom and Germany.JDR clinical and translational research · 2026Article
- Exploring effective patient feedback methods for eHealth in general practice.BMC primary care · 2025Article
- Analyzing Patient Experience on Weibo: Machine Learning Approach to Topic Modeling and Sentiment Analysis.JMIR medical informatics · 2024Article
- How does staff and patient feedback on hospital quality relate to mortality outcomes? A provider-level national study.Health services management research · 2024Article
- Health service improvement using positive patient feedback: Systematic scoping review.PloS one · 2023Article
- Patient healthcare experiences of cancer hospitals in China: A multilevel modeling analysis based on a national survey.Frontiers in public health · 2023Article
- Use of Patient-Reported Data within the Acute Healthcare Context: A Scoping Review.International journal of environmental research and public health · 2022Article
- The chronic disease Self-Management Programme: A phenomenological study for empowering vulnerable patients with chronic diseases included in the EFFICHRONIC project.Health expectations : an international journal of public participation in health care and health policy · 2022Article
- The Relationships Between Patient Experience with Nursing Care, Patient Satisfaction and Patient Loyalty: A Structural Equation Modeling.Patient preference and adherence · 2022Article
- The risks and benefits of using social media to engage consumers in service design and quality improvement in Australian public hospitals: findings from an interview study of key stakeholders.BMC health services research · 2021Article
- Identifying and encouraging high-quality healthcare: an analysis of the content and aims of patient letters of compliment.BMJ quality & safety · 2021Article
- Perceptions of people with respiratory problems on physician performance evaluation-A qualitative study.Health expectations : an international journal of public participation in health care and health policy · 2020Article
- Patient experience feedback in UK hospitals: What types are available and what are their potential roles in quality improvement (QI)?Health expectations : an international journal of public participation in health care and health policy · 2019Review
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
5 authors.
Funding
Abstract
BACKGROUND &
objectivesThe comparative uses of different types of patient experience (PE) feedback as data within quality improvement (QI) are poorly understood. This paper reviews what types are currently available and categorizes them by their characteristics in order to better understand their roles in QI.
methodsA scoping review of types of feedback currently available to hospital staff in the UK was undertaken. This comprised academic database searches for "measures of PE outcomes" (2000-2016), and grey literature and websites for all types of "PE feedback" potentially available (2005-2016). Through an iterative consensus process, we developed a list of characteristics and used this to present categories of similar types. MAIN
resultsThe scoping review returned 37 feedback types. A list of 12 characteristics was developed and applied, enabling identification of 4 categories that help understand potential use within QI-(1) Hospital-initiated (validated) quantitative surveys: for example the NHS Adult Inpatient Survey; (2) Patient-initiated qualitative feedback: for example complaints or twitter comments; (3) Hospital-initiated qualitative feedback: for example Experience Based Co-Design; (4) Other: for example Friends & Family Test. Of those routinely collected, few elicit "ready-to-use" data and those that do elicit data most suitable for measuring accountability, not for informing ward-based improvement. Guidance does exist for linking collection of feedback to QI for some feedback types in Category 3 but these types are not routinely used.
conclusionIf feedback is to be used more frequently within QI, more attention must be paid to obtaining and making available the most appropriate types.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.