ArticleThe British journal of general practice : the journal of the Royal College of General Practitioners2019
Patient use of an online triage platform: a mixed-methods retrospective exploration in UK primary care.
Article in The British journal of general practice : the journal of the Royal College of General Practitioners, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 34 papers, 2 of them syntheses that pooled it.
What it found
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The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
34 citing papers in PubMed, 2 syntheses or guidelines pooled it, 67 citations in OpenAlex.
- What patients want from access to UK general practice: systematic review.The British journal of general practice : the journal of the Royal College of General Practitioners · 2025Pooled it
- Understanding How the Design and Implementation of Online Consultations Affect Primary Care Quality: Systematic Review of Evidence With Recommendations for Designers, Providers, and Researchers.Journal of medical Internet research · 2022Pooled it
- Access to general practice appointments and sustainable change: a focused ethnographic case study.The British journal of general practice : the journal of the Royal College of General Practitioners · 2026Article
- Digital Information Sharing Before Consultations in General Practice: Protocol for a Scoping Review.JMIR research protocols · 2025Article
- Digitalization of Access to Primary Care: Is There an Equity-Efficiency Trade-Off?Health economics · 2025Article
- Acceptability of Guided Symptom Entry and Asynchronous Clinical Communication Software Among Primary Care Staff: Qualitative Study.JMIR formative research · 2025Article
- Digital Health and Primary Health Care Quality: A Survey Case Study.International journal of environmental research and public health · 2025Article
- The Dynamics of Doctor-Patient Communication During Remote Consultations: Qualitative Study Among Norwegian Contract General Practitioners.Journal of medical Internet research · 2025Article
- Uses of Virtual Care in Primary Care: Scoping Review.Journal of medical Internet research · 2025Article
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- Task Shifting, eHealth and Shared Decision-Making-Preference Heterogeneity in the Adult Population for Developments in Outpatient Primary Healthcare.Health expectations : an international journal of public participation in health care and health policy · 2025Article
- Patients' Use of e-Consultations as an Alternative to Other General Practitioner Services: Cross-Sectional Survey Study.Journal of medical Internet research · 2025Article
- Patterns of online consultation use in Great Britain, 2019-2023: an observational analysis.BMJ digital health & AI · 2025Article
- [Telehealth: a digital strategy for demand management in primary health care facilities in ChileTelessaúde: uma estratégia digital para a gestão da demanda na atenção primária à saúde no Chile].Revista panamericana de salud publica = Pan American journal of public health · 2025Article
- The Impact and Wider Implications of Remote Consultations for General Practice in Norway: Qualitative Study Among Norwegian Contract General Practitioners.JMIR formative research · 2024Article
- Access systems in general practice: a systematic scoping review.The British journal of general practice : the journal of the Royal College of General Practitioners · 2024Article
- Understanding access to general practice through the lens of candidacy: a critical review of the literature.The British journal of general practice : the journal of the Royal College of General Practitioners · 2024Review
- The Use of Online Consultation Systems and Patient Experience of Primary Care: Cross-Sectional Analysis Using the General Practice Patient Survey.Journal of medical Internet research · 2024Article
- Article
- What helps patients access web-based services in primary care? Free-text analysis of patient responses to the Di-Facto questionnaire.BMC primary care · 2024Article
Corrections and comments
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Authors and funding
4 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundRecent years have seen the introduction of online triage allowing patients to describe their problem via an online form. Subsequently, a GP telephones the patient, conducting a telephone consultation or arranging a face-to-face consultation.
aimThis study aimed to explore patterns-of-use and patients' experiences of using an online triage system. DESIGN AND
settingThis retrospective study analysed routinely collected data (from all practices using the 'askmyGP' platform for the duration of the study period, 19 May 2017 to 31 July 2017), using both quantitative and qualitative approaches. Data originated from an online triaging platform used by patients in nine general practices across the UK.
methodData from 5447 patients were quantitatively analysed to describe characteristics of users, patterns-of-use, and reasons given by patients for using the platform. Free-text comments left by patients (
resultsHighest levels of use were observed in females (65.5%,
conclusionPatterns-of-use and patient types were in line with typical contacts to GP practices. Though the age of users was broad, highest levels of use were from younger patients. The perceived advantages to using online triage, such as convenience and ease of use, are often context dependent.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.