ArticleMayo Clinic proceedings. Innovations, quality & outcomes2019
When Team Conflicts Threaten Quality of Care: A Study of Health Care Professionals' Experiences and Perceptions.
Article in Mayo Clinic proceedings. Innovations, quality & outcomes, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 44 papers, 1 of them a synthesis that pooled it.
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Who cites it
44 citing papers in PubMed, 1 synthesis or guideline pooled it.
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- Development, implementation, and evaluation of the Student Optimized Learning Environment (SOLE): a longitudinal team-based communication skills curriculum for medical students.BMC medical education · 2026Article
- Healthcare conflict management in resource-constrained settings: evidence from two hospitals in Ghana.Human resources for health · 2026Article
- Perceived Care Quality of Frontline Clinical Nurses in China and Its Predictors: A Mixed-Methods Study.Journal of advanced nursing · 2026Article
- Moving Beyond Sorry: The Acknowledge-Repair-Prevent (ARP) Framework for Colleague Apologies in Medicine.Cureus · 2026Article
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- Integrating physician wellbeing into patient safety standards: a crucial step for Emergency Medicine.Internal and emergency medicine · 2025Article
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- Lessons in leadership: Developing a longitudinal evidence-based teaching curriculum on professionalism in healthcare.Journal of healthcare risk management : the journal of the American Society for Healthcare Risk Management · 2025Article
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- Models of Care for Older People: A Scoping Review.Journal of the American Geriatrics Society · 2025Article
- Effect of negotiation skills training program on head nurses' knowledge and behavior.BMC nursing · 2025Article
- The impact of workplace relationships on nurse-reported quality of care and patient safety in the North West Province.PloS one · 2025Article
- Communication skills of residents: are they as good as they think?Medical education online · 2024Article
- Conflict Management in Nursing: Analyzing Styles, Strategies, and Influencing Factors: A Systematic Review.Nursing reports (Pavia, Italy) · 2024Review
- Exploring the experiences of traditional practitioners while managing hypertension in Rwanda.BMC complementary medicine and therapies · 2024Article
Corrections and comments
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Authors and funding
14 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectivesTo explore professionals' experiences and perceptions of whether, how, and what types of conflicts affected the quality of patient care. PATIENTS AND
methodsWe conducted 82 semistructured interviews with randomly selected health care professionals in a Swiss teaching hospital (October 2014 and March 2016). Participants related stories of team conflicts (intra-/interprofessional, among protagonists at the same or different hierarchical levels) and the perceived consequences for patient care. We analyzed quality of care using the dimensions of care proposed by the Institute of Medicine Committee on Quality of Health Care in America (safety, effectiveness, patient-centeredness, timeliness, efficiency, and equity).
resultsSeventy-seven of 130 conflicts had no perceived consequences for patient care. Of the 53 conflicts (41%) with potential perceived consequences, the most common were care not provided in a timely manner to patients (delays, longer hospitalization), care not being patient-centered, and less efficient care. Intraprofessional conflicts were linked with less patient-centered care, whereas interprofessional conflicts were linked with less timely care. Conflicts among protagonists at the same hierarchical level were linked with less timely care and less patient-centered care. In some situations, perceived unsatisfactory quality of care generated team conflicts.
conclusionBased on participants' assessments, 4 of 10 conflict stories had potential consequences for the quality of patient care. The most common consequences were failure to provide timely, patient-centered, and efficient care. Management of hospitals should consider team conflicts as a potential threat to quality of care and support conflict management programs.
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Registered trials
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