ArticleBMC health services research2019
A new model for pharmacies? Insights from a quantitative study regarding the public's perceptions.
Article in BMC health services research, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 22 papers.
What it found
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The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
22 citing papers in PubMed, 36 citations in OpenAlex.
- Trial
- Patient experience and expectations with collaborative management between pharmacies and primary care: a qualitative study of a trial (USFarmácia) exit focus group.BMC primary care · 2026Article
- Role of South African Community Pharmacists in Wound Care: An Exploratory Study.International journal of environmental research and public health · 2026Article
- On the "tightrope" of retail: reflections on ethical dilemmas faced by the pharmaceutical professionals in community pharmacies.BMC medical ethics · 2026Article
- The Role of Pharmacies in Providing Point-of-Care Services in the Era of Digital Health and Artificial Intelligence: An Updated Review of Technologies, Regulation and Socioeconomic Considerations.Healthcare (Basel, Switzerland) · 2026Review
- A qualitative exploration of consumers' views and experiences toward online pharmacies: Narrative from a developing country.PloS one · 2025Article
- Patient's satisfaction level with community pharmacies services in Romania: a questionnaire-based study.Journal of pharmaceutical policy and practice · 2024Article
- Public perspective toward extended community pharmacy services in sub-national Saudi Arabia: An online cross-sectional study.PloS one · 2023Article
- Provision of Patient Care Services and Goals for Expansion in Community and Ambulatory Care Pharmacies in Southeastern North Carolina.Innovations in pharmacy · 2023Article
- Nature and perceived benefits of patient-initiated consultations in community pharmacies: A population survey.Exploratory research in clinical and social pharmacy · 2022Article
- Directions of Changes in the Profession of Hospital Pharmacist in Poland.International journal of environmental research and public health · 2022Article
- Pharmacist Intervention in Portuguese Older Adult Care.Healthcare (Basel, Switzerland) · 2022Review
- Real-World Impact of Transferring the Dispensing of Hospital-Only Medicines to Community Pharmacies During the COVID-19 Pandemic.Value in health : the journal of the International Society for Pharmacoeconomics and Outcomes Research · 2022Article
- A review of the continuous professional development system for pharmacists.Human resources for health · 2022Review
- Determinants of Satisfaction with Services, and Trust in the Information Received in Community Pharmacies: A Comparative Analysis to Foster Pharmaceutical Care Adoption.Healthcare (Basel, Switzerland) · 2021Article
- Evidence-based self-medication: development and evaluation of a professional newsletter concept for community pharmacies.International journal of clinical pharmacy · 2021Article
- Who are the ostomy patients and caregivers attending Portuguese community pharmacies? A cross-sectional study.BMC health services research · 2020Observational
- The Community Pharmacist: Perceived Barriers and Patient-Centered Care Communication.International journal of environmental research and public health · 2020Review
- Pharmacists' Perspectives on Providing the Influenza Vaccine in Community Pharmacies: A Qualitative Study.Risk management and healthcare policy · 2020Article
- Community-Based Pharmacy Practice Innovation and the Role of the Community-Based Pharmacist Practitioner in the United States.Pharmacy (Basel, Switzerland) · 2019Review
Corrections and comments
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Authors and funding
5 authors at 3 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundWorldwide community pharmacies are shifting their role in the healthcare system from simple medication dispensers to health care providers. High levels of satisfaction with pharmacy services were found in previous studies. This study has two main goals. The primary goal is to describe the levels of satisfaction and knowledge regarding pharmacy services in Portugal. The secondary goal is to explore the perceptions and the utilisation of pharmacy services by the Portuguese. This statement includes exploring the impact of a set of variables on both perceptions and uses of pharmacies in regard to services that are currently offered as well as to new services that may be provided in the future.
methodsA face-to-face survey of closed-ended questions was applied to a nationwide representative sample of the Portuguese population in September 2015. The sample was weighted based on population distribution across regions, habitat, age and gender. Data analysis comprises descriptive statistics and Multiple Correspondence Analysis to explore different typologies of respondent's orientation toward community pharmacy.
resultsA total of 1114 interviews comprised the study. Of the respondents, 36% used the pharmacy as a first resource when seeking to treat a minor ailment, and 54% reported that they use the pharmacy as a first resource when seeking answers about medicines. Of those who visited their pharmacy at least once in the previous year, 94% were either globally satisfied or very satisfied. The level of acknowledgement of pharmacy services' was also high among the Portuguese. Of the participants, 29% considered there could be more services available in pharmacies that are currently provided by other health care facilities. The construction of a typology of orientations towards community pharmacy practice resulted in three outcome groups: "Motivated" (63%), those with a connection to a pharmacy; "Settled" (23%), mainly those who had a pharmacy nearby; and "Demobilised" (14%), those who are weakly tied to a pharmacy.
conclusionsThe vast majority of the Portuguese population has a strong positive attitude towards their community pharmacy, as expressed by the high levels of satisfaction with, and positive evaluation of, the pharmacy's services.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.