ArticleInternational journal of environmental research and public health2019
What Factors Affect Patient Satisfaction in Public Sector Hospitals: Evidence from an Emerging Economy.
Article in International journal of environmental research and public health, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 21 papers.
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Who cites it
21 citing papers in PubMed.
- Use of generative AI for health among urban youth in Pakistan: A mixed-methods study.PLOS digital health · 2026Article
- Radiographers' involvement in MRI research: factors driving and hindering participation in Sub-Saharan Africa.BMC health services research · 2025Article
- Assessing patient satisfaction with practitioner communication: patient-centered care, hospital environment and patient trust in the public hospitals.Frontiers in medicine · 2025Article
- "They Just Don't Want to Feel Forgotten": A Mixed-Methods Research on Patient Satisfaction With Wait Times in Emergency Departments.Journal of patient experience · 2025Article
- Primary Healthcare Centre Improvement and Privatisation in the Kingdom of Saudi Arabia: A Systematic Review.Cureus · 2024Review
- Factors affecting patient satisfaction at a plastic surgery outpatient department at a tertiary centre in South Africa.BMC health services research · 2023Article
- Puerperal women's satisfaction with the obstetric services received: improvement of an assessment instrument.Revista brasileira de enfermagem · 2023Article
- How the use of an online healthcare community affects the doctor-patient relationship: An empirical study in China.Frontiers in public health · 2023Article
- How to Maintain a Sustainable Doctor-Patient Relationship in Healthcare in China: A Structural Equation Modeling Approach.Journal of healthcare engineering · 2022Article
- Level of Trust in Health Care Systems During COVID-19 Pandemic Among Health Care WorkersJournal of community hospital internal medicine perspectives · 2022Article
- Impact of the Work Environment on Patients' Safety as Perceived by Nurses in Poland-A Cross-Sectional Study.International journal of environmental research and public health · 2021Article
- Physician-patient communication in decision-making about Caesarean sections in eight district hospitals in Bangladesh: a mixed-method study.Reproductive health · 2021Article
- Satisfaction with nursing care and its related factors in patients with COVID-19: A descriptive correlational study.Journal of education and health promotion · 2021Article
- The Impact of COVID-19 on Tourist Satisfaction with B&B in Zhejiang, China: An Importance-Performance Analysis.International journal of environmental research and public health · 2020Article
- The Effects of Performance of Public Sector Health System on Quality of Life in China: Evidence from the CGSS2015.International journal of environmental research and public health · 2020Article
- Improving People's Self-Reported Experience with the Health Services: The Role of Non-Clinical Factors.International journal of environmental research and public health · 2019Article
- Patient Satisfaction with Rural Medical Services: A Cross-Sectional Survey in 11 Western Provinces in China.International journal of environmental research and public health · 2019Article
- Promoting OPD Patient Satisfaction through Different Healthcare Determinants: A Study of Public Sector Hospitals.International journal of environmental research and public health · 2019Article
- Measuring OPD Patient Satisfaction with Different Service Delivery Aspects at Public Hospitals in Pakistan.International journal of environmental research and public health · 2019Article
- Correlates of Adult Outpatient Dissatisfaction in Public Hospitals of Addis Ababa, Ethiopia: A Multi-Center Study.SAGE open nursingArticle
Corrections and comments
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Authors and funding
6 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Patient satisfaction can identify specific areas of improvement in public sector hospitals. However, the Pakistani healthcare system, and quality of service delivery is rarely assessed through the perspective of patient satisfaction. Our study demonstrated the performance of public healthcare systems in Pakistan by interacting with physical services (tangible and environmental), doctor⁻patient communication, and pharmacy and laboratory services based on patient satisfaction. Primary data were collected from the patients by using a random sampling method. Patients who participated in the study were visitors of public hospitals' outpatient departments. A total of 554 questionnaires were circulated, and 445 were received. The confirmatory factor and multiple regression analyses were employed to analyze the collected data. The results revealed that laboratory, as well pharmacy services, had positive significant effects (
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