ArticleBMJ open2019
Assessment of patient experience profiles and satisfaction with expectations of treatment effects by using latent class analysis based on a national patient experience survey in Taiwan.
Article in BMJ open, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 7 papers.
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Who cites it
7 citing papers in PubMed.
- Factors influencing Taiwanese patients' resilience and satisfaction with dialysis: a cross-sectional survey.BMC health services research · 2026Article
- A cross-sectional study on the relationship between length of stay and patient satisfaction based on the SERVQUAL model.Scientific reports · 2025Article
- Perceptions of surgery in Nicaragua: A cross-sectional survey study within the surgery for the people project.PLOS global public health · 2024Article
- Patterns of Outpatient Service Satisfaction among Low-Income Adults in Rural China: A Latent Class Analysis.Healthcare (Basel, Switzerland) · 2022Article
- Understanding Patient Expectations of Health Care: A Qualitative Study.Journal of patient experience · 2020Article
- Combining Direct and Indirect Measurements to Assess Patients' Satisfaction with the Quality of Public Health Services in Romania: Uncovering Structural Mechanisms and Their Implications.International journal of environmental research and public health · 2019Article
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Authors and funding
6 authors.
Funding
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Abstract
objectivesHealth system responsiveness is a complicated issue that guides researchers wishing to design an efficient methodology for enhancing understanding of perspectives regarding healthcare systems. This study examined the relationship between patient experience profiles and satisfaction with expectations of treatment effects.
designThis was a cross-sectional study. We used eight items obtained from latent class analysis to develop patient experience profiles.
settingPrimary care users in Taiwan.
participantsThis study conducted an annual National Health Insurance survey in Taiwan and sampled from those who had experience with the medical service in primary care clinics in 2015. PRIMARY OUTCOME MEASURE: Respondents were asked to indicate the extent of their satisfaction with their expectation of treatment effects (or symptom improvement).
resultsThe proportions of participants in groups 1-4 were 34%, 24%, 29% and 12%, respectively. Patients in good health were more satisfied with their expectations of treatment effects (OR 1.639, p=0.007). Furthermore, group 4 (-eAll) were less satisfied with their expectations of treatment effects than those in the other three groups (ORs: group 1 (+eAll): 9.81, group 2 (-CwR): 4.14 and group 3 (-CnR): 4.20).
conclusionsThe results revealed that experiences of poor accessibility and physician-patient relationships affected the patients' expectations. Therefore, greater accessibility and more positive physician-patient relationships could lead to higher patient satisfaction with their expectations of treatment effects. Furthermore, the findings could assist authorities in targeting specific patients, with the objective of improving their healthcare service experience. They could also serve as a mechanism for improving the quality of healthcare services and increase accountability in healthcare practices.
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