ArticleJournal of occupational health psychology2019
When are fakers also drinkers? A self-control view of emotional labor and alcohol consumption among U.S. service workers.
Article in Journal of occupational health psychology, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 9 papers.
What it found
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Who cites it
9 citing papers in PubMed, 29 citations in OpenAlex.
- Conditions of Work and Increasingly High-risk Drinking Among People Employed in the Alcohol Service Industry: Applying Canada's Guidance on Alcohol and Health to a High-risk Population.Journal of community health · 2026Article
- Risk factors for harmful alcohol consumption among employees and intervention strategies used in the workplace: current state of knowledge based on a literature review.Frontiers in public health · 2025Review
- Physical Activity Time, Alcohol Consumption, Mediterranean Diet, and Anxiety in Education Science Students.European journal of investigation in health, psychology and education · 2023Article
- Emotional intelligence, distancing, and learning a new skill as strategies to combat the deleterious effects of emotional labor on attorney wellbeing.Frontiers in behavioral neuroscience · 2023Article
- Workplace Supported Recovery from Substance Use Disorders: Defining the Construct, Developing a Model, and Proposing an Agenda for Future Research.Occupational health science · 2022Article
- [Alcohol prevention in the workplace: current workplace concepts for addiction prevention and addiction assistance programmes].Bundesgesundheitsblatt, Gesundheitsforschung, Gesundheitsschutz · 2021Review
- Post-traumatic stress disorder symptom severity attenuates bi-directional associations between negative affect and avoidant coping: A daily diary study.Journal of affective disorders · 2019Article
- Emotional labor and job types of male firefighters in Daegu Metropolitan City.Annals of occupational and environmental medicine · 2019Article
- Emotional Labor: Scale Development and Validation in the Chinese Context.Frontiers in psychology · 2019Article
Corrections and comments
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Authors and funding
4 authors at 2 institutions in 1 country.
Funding
Abstract
Some employees tend to drink more alcohol than other employees, with costs to personal and organizational well-being. Based on a self-control framework, we propose that emotional labor with customers-effortfully amplifying, faking, and suppressing emotional expressions (i.e., surface acting)-predicts alcohol consumption, and that this relationship varies depending on job expectations for self-control (i.e., autonomy) and personal self-control traits (i.e., impulsivity). We test these predictions with data drawn from a national probability sample of U.S. workers, focusing on employees with daily contact with outsiders (N = 1,592). The alcohol outcomes included heavy drinking and drinking after work. Overall, surface acting was robustly related to heavy drinking, even after controlling for demographics, job demands, and negative affectivity, consistent with an explanation of impaired self-control. Surface acting predicted drinking after work only for employees with low self-control jobs or traits; this effect was exacerbated for those with service encounters (i.e., customers and the public) and buffered for those with service relationships (i.e., patients, students, and clients). We discuss what these results mean for emotional labor and propose directions for helping the large segment of U.S. employees in public facing occupations. (PsycINFO Database Record (c) 2019 APA, all rights reserved).
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.