ArticleBMC family practice2019
Communication, continuity and coordination of care are the most important patients' values for family medicine in a fee-for-services health system.
Article in BMC family practice, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 15 papers, 2 of them syntheses that pooled it.
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Who cites it
15 citing papers in PubMed, 2 syntheses or guidelines pooled it.
- Access or continuity: a zero sum game? A systematic review of the literature examining the relationship between access and continuity in primary healthcare.BMC primary care · 2025Pooled it
- Patients values regarding primary health care: a systematic review of qualitative and quantitative evidence.BMC health services research · 2023Pooled it
- Exploring user experiences in a novel primary care center: a qualitative grounded theory study.BMC health services research · 2025Article
- Task Shifting, eHealth and Shared Decision-Making-Preference Heterogeneity in the Adult Population for Developments in Outpatient Primary Healthcare.Health expectations : an international journal of public participation in health care and health policy · 2025Article
- Valuing Outpatients' Perspective on Primary Health Care Services in Greece: A Cross-Sectional Survey on Satisfaction and Personal-Centered Care.Healthcare (Basel, Switzerland) · 2024Article
- "To Be Treated as a Person and Not as a Disease Entity"-Expectations of People with Visual Impairments towards Primary Healthcare: Results of the Mixed-Method Survey in Poland.International journal of environmental research and public health · 2022Article
- Patient and Public Preferences for Coordinated Care in Switzerland: Development of a Discrete Choice Experiment.The patient · 2022Review
- Measuring care coordination in German primary care - adaptation and psychometric properties of the Medical Home Care Coordination Survey.BMC health services research · 2021Article
- Good communication was valued as more important than accessibility according to 707 Nordic primary care patients: a report from the QUALICOPC study.Scandinavian journal of primary health care · 2021Article
- Do Polish primary care physicians meet the expectations of their patients? An analysis of Polish QUALICOPC data.BMC family practice · 2020Article
- "Patient centered care in medical disinformation era" among patients attending tertiary care hospital: A cross sectional study.Journal of family medicine and primary care · 2020Article
- Health Evaluation in the Context of Satisfaction with Medical Services among Patients with Osteoarthritis: Descriptive Cross-Section Survey.International journal of environmental research and public health · 2019Article
- Improving the patient experience through a comprehensive performance framework to evaluate excellence in person-centred care.BMJ open quality · 2019Article
- Modeling the communication-satisfaction relationship in hospital patients.SAGE open medicine · 2019Article
- Understanding the Professional Care Experience of Patients with Stroke: A Qualitative Study Using In-Depth Interviews.International journal of integrated careArticle
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Authors and funding
3 authors.
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No grant is acknowledged in the PubMed record.
Abstract
backgroundRepresenting 60% of medical consultations in Switzerland, primary care holds an important place in our medical system. Patients' values in family medicine (FM) are nowadays recognized as important factors to take into account in order to provide good quality of care. The aim of this study is to describe patients' most important values regarding FM and to assess their associations with socio-demographics factors in a fee-for-services health system.
methodsWe analyzed the Swiss 2012 study on Quality and Costs of Primary Care (QUALICOPC). Two-hundred patients, randomly drawn, answered a questionnaire about their values regarding FM just after their consultation. Explored values were related to communication and patient-centeredness care, continuity and coordination, care access, and patients' activation. We described values reaching more than 50% of "very important". Then, multivariate analyses were performed for the most important value of each dimension.
resultsItems related to "communication and patient-centeredness care" and "coordination and continuity of care" are the most recurrently mentioned as "very important". Items related to access and patients' activation are generally declared as "very important" by less than 50% of patients. Whatever the domain and the item, women systematically grant items more often as "very important" than men. Variations are observed according to the age, and the presence or not of a chronic disease.
conclusionSuch dimensions should be subject to a special attention by general practitioners and public health authorities as it might enhance the quality of care and the patients' satisfaction.
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