ArticleBMC health services research2019
Parental satisfaction with neonatal intensive care units: a quantitative cross-sectional study.
Article in BMC health services research, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 42 papers, 1 of them a synthesis that pooled it.
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Who cites it
42 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Parental satisfaction towards care given at neonatal intensive care unit in Ethiopia: A systematic review and meta-analysis.PloS one · 2024Pooled it
- A qualitative study to explore the experience of parents of newborns admitted to neonatal care unit in rural Rwanda.PloS one · 2021Trial
- Integrating optimal patient-centered care: patient- and family-reported experiences after complex treatment for rare diseases.World journal of pediatrics : WJP · 2026Article
- Article
- Person-Centered Exploration of Neonatal Intensive Care Unit Stressors and Social Support in Parenting Very Preterm Infants: A Cross-Sectional Study on Risks and Resources in Italy and Portugal.Children (Basel, Switzerland) · 2026Article
- Article
- Satisfaction and interpersonal process of care experience of parents with children under chiropractic care.Journal of chiropractic medicine · 2026Article
- Feeding and swallowing difficulties in previously hospitalised premature infants in the neonatal intensive care unit: Perspectives from South African caregivers.The South African journal of communication disorders = Die Suid-Afrikaanse tydskrif vir Kommunikasieafwykings · 2025Article
- Parent Experience in Neonatal Hospitalization in Poland: A Cross-Sectional Pilot Study Using NSS-8 and PEC Frameworks.Journal of clinical medicine · 2025Article
- Article
- Parents' Need for Support From Family and Friends During Their Preterm Infants' Hospitalisation: A Cross-National Qualitative Study.Journal of advanced nursing · 2025Article
- "More than medical care": a qualitative study on family support systems in the neonatal intensive care unit in Ghana.BMC pediatrics · 2025Article
- A conceptual framework to integrate parents' cultural determinants in the care of preterm infants in the neonatal intensive care unit.Journal of health, population, and nutrition · 2025Review
- Unstructured Parental Feedback at A Tertiary Maternity Hospital: A Cohort Study Using Routinely Collected Health Data.Journal of paediatrics and child health · 2025Observational
- Quality of couple relationship and associated factors in parents of NICU-cared infants during the first year after birth.Journal of perinatology : official journal of the California Perinatal Association · 2024Article
- Characteristics of intervention studies on family-centred care in neonatal intensive care units: a scoping review of randomised controlled trials.BMJ paediatrics open · 2024Article
- Parental satisfaction with neonatal intensive care unit services and associated factors in Ethiopia: systematic review and meta-analysis.BMC nursing · 2024Article
- Parental satisfaction with paediatric care with and without the support of an eHealth device: a quasi-experimental study in Sweden.BMC health services research · 2024Article
- Parents' satisfaction with physiotherapy services for neuropediatric outpatients in government and private hospitals in the United Arab Emirates: a cross-sectional study.F1000Research · 2024Article
- Article
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Authors and funding
5 authors.
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No grant is acknowledged in the PubMed record.
Abstract
backgroundPatients and users experiences are useful for monitoring the quality of the hospital provisions and to improve health care delivery. Research results on associations between parental satisfaction and their socio-demographic status are inconclusive. We have also found a scarcity of research on the associations between parental satisfaction and standards of neonatal intensive care (NICU) services. We used the Neonatal Satisfaction Survey (NSS-8) to collect data to explore associations between parental satisfaction and socio-demographic variables and, associations between parents' satisfaction and NICU care-services.
methodsA total of 568 parents from six different NICUs geographically dispersed in Norway completed the (NSS-8). All responses were rated and analysed using nonparametric analyses and logistic regression.
resultsSupport from families and friends is the most important sociodemographic area which links to reported levels of parental satisfaction. The most important areas for parents' satisfaction with NICU care services include the decision making processes regarding the infant, respect and empathy from staff, and the continuity of treatment and care. Parents were least satisfied with how NICUs facilitate ongoing care for siblings, parents and infants during later stages of their hospital stay. Parents reported being in need of more guidance and training in meeting their child's needs.
conclusionTo increase and sustain parents' satisfaction with NICU care considerations should be given to separate elements of the total provision made for affected families. This study suggests that health personnel could address the needs of all family members as these evolve through phases of their stays in hospitals; be more attentive to parents with very preterm infants and parents with long NICU admissions; provide support to siblings; and give more attention to parents' needs for continuity of care, follow-up, and information.
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