ArticleInternational journal of environmental research and public health2019
Features of Online Hospital Appointment Systems in Taiwan: A Nationwide Survey.
Article in International journal of environmental research and public health, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 5 papers.
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Who cites it
5 citing papers in PubMed.
- A Solution to Reduce the Impact of Patients' No-Show Behavior on Hospital Operating Costs: Artificial Intelligence-Based Appointment System.Healthcare (Basel, Switzerland) · 2024Article
- Technology and Access to Healthcare with Different Scheduling Systems: A Scoping Review.Healthcare informatics research · 2024Article
- Factors Associated with Website Operation among Small Hospitals and Medical and Dental Clinics in Korea.Healthcare informatics research · 2022Article
- Determinants of Satisfaction With Hospital Online Appointment Service Among Older Adults During the COVID-19 Pandemic: A Cross-Sectional Study.Frontiers in public health · 2022Article
- Experiences With Internet Triaging of 9498 Outpatients Daily at the Largest Public Hospital in Taiwan During the COVID-19 Pandemic: Observational Study.JMIR medical informatics · 2021Article
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Authors and funding
7 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundIn the Internet era, many web-based appointment systems for hospitals have been established to replace traditional systems. Our study aimed to highlight the features of online appointment systems for hospitals in Taiwan, where patients can visit outpatient departments without a referral.
methodsAll hospitals online appointment systems were surveyed in October 2018. Features of first-visit registrations were analyzed and stratified according to the hospitals' accreditation levels.
resultsOf the 417 hospitals, 59.7% (249) had public online appointment systems. For first-visit patients, only 199 hospitals offered the option of making appointments online from 7 to 98 (mean 38.9) days prior to the appointment itself. Before appointments, 68 (34.2%) hospitals recommended specialties for patients to choose according to their symptoms, and only 11 (5.5%) had a function for sending messages to doctors. After appointments, 176 (88.4%) provided links to real-time monitoring of outpatient service progress.
conclusionsMore than half of the hospitals in Taiwan have public online appointment systems. However, most of these systems simply fulfill the function of registration, and rarely take the opportunity to improve efficiency by gathering information regarding patients' medical history or reasons for making the appointment.
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