ArticleBMC nephrology2018
Hemodialysis patient characteristics associated with better experience as measured by the In-center Hemodialysis Consumer Assessment of Healthcare Providers and Systems (ICH CAHPS) survey.
Article in BMC nephrology, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 10 papers.
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Who cites it
10 citing papers in PubMed.
- Validity and reliability of the Thai version Consumer Assessment of Healthcare Providers and Systems In-Centre Hemodialysis (Thai CAHPS-ICH) survey for maintenance hemodialysis patients.BMC nephrology · 2026Article
- Factors influencing Taiwanese patients' resilience and satisfaction with dialysis: a cross-sectional survey.BMC health services research · 2026Article
- Patient Experience of Hemodialysis in a Nephrology Hospital in Vietnam.Materia socio-medica · 2025Article
- Identifying Patient Satisfaction Determinants in Hemodialysis Settings: A Systematic Review.Risk management and healthcare policy · 2022Review
- Organizational Health Literacy in a Hospital-Insights on the Patients' Perspective.International journal of environmental research and public health · 2021Article
- Article
- An integrated model using the Taguchi method and artificial neural network to improve artificial kidney solidification parameters.Biomedical engineering online · 2019Article
- Hemodialysis as long term treatment: Patients satisfaction and its impact on quality of life.Pakistan journal of medical sciencesArticle
- Applying a Geriatrics Framework to Older Dialysis Patients' Needs: Getting There Is Half the Battle.Kidney medicineArticle
- Article
Corrections and comments
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Authors and funding
6 authors.
Funding
Abstract
backgroundPatient experience in hemodialysis (HD) is measured twice yearly in all in-center HD patients in the United States using the In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems (ICH CAHPS) survey. Survey scores are publically available and incorporated into the dialysis payment system. Despite its importance, little is known about factors associated with better experience scores. We studied the association between patient-level characteristics and experience scores in a large real-world cohort of HD patients.
methodsThis is a cross-sectional analysis of ICH CAHPS administration in 2012. All in-center HD patients in Dialysis Clinic, Incorporated facilities nationally over 18 years old and receiving HD at their facility for at least 3 months were eligible. Predictors include patient demographic, clinical, and treatment-related characteristics. Outcomes include high global rating scores across three domains (Nephrologist, Dialysis Staff, Dialysis Center) and high composite scores across three domains (Nephrologists' Communication and Caring, Quality of Dialysis Center Care and Operations, and Providing Information to Patients).
resultsAmong 3369 respondents, older age and telephone (vs. mail) administration of the survey were associated with higher global ratings, while shortened HD treatments were associated with lower global ratings. Lower education and telephone administration were associated with higher composite scores, while older age, and shortened HD treatments were associated with lower composite scores.
conclusionsSeveral patient characteristics and mode of survey administration are associated with higher experience scores. Future research should assess HD facility characteristics associated with higher scores and interventions that might improve experience accounting for these associations.
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