ArticleResearch in social & administrative pharmacy : RSAP2019
Interruptions in community pharmacies: Frequency, sources, and mitigation strategies.
Article in Research in social & administrative pharmacy : RSAP, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 8 papers, 1 of them a synthesis that pooled it.
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Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
8 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Causes of medication errors in community pharmacies: A meta-ethnography and systematic review.PloS one · 2026Pooled it
- A multi-site evaluation of clinical pharmacist time, motion, interventions and interruptions.International journal of clinical pharmacy · 2025Article
- Enhancing Operational Efficiency and Service Delivery through a Robotic Dispensing System: A Case Study from a Retail Pharmacy in Brazil.Pharmacy (Basel, Switzerland) · 2024Article
- Evaluation of community pharmacy workplace wellness: Literature review, environmental scan, and task force recommendations.Exploratory research in clinical and social pharmacy · 2024Article
- An evaluation of pharmacists' general attitudes, knowledge, and phobias regarding medications that include corticosteroids: a cross-sectional study.Journal of pharmaceutical health care and sciences · 2024Article
- Understanding the Risk Factors and Stressors Impacting Optimal Work Practices in New Zealand Pharmacies: A S.H.E.L.L Model Analysis.Pharmacy (Basel, Switzerland) · 2023Article
- Community Pharmacists' Beliefs about Suboptimal Practice during the Times of COVID-19.Pharmacy (Basel, Switzerland) · 2022Article
- Experiences Applying Technology to Overcome Common Challenges in Pharmacy Practice-Based Research in the United States.Pharmacy (Basel, Switzerland) · 2020Article
Corrections and comments
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Authors and funding
5 authors.
Funding
Abstract
backgroundInterruptions constitute a key part of the communication strategy for healthcare providers, including community pharmacy personnel. Previous research in other healthcare environments has shown that interruptions are very common and may present as patient safety hazards. One 1999 study, conducted in community pharmacy settings, found that interruptions were prevalent and associated with dispensing errors. In the last 20 years, pharmacies have expanded patient services and implemented new technology. Yet, it is unknown how these changes have affected interruption sources and frequency.
objectiveThe objective was to characterize the frequency and sources of pharmacist task interruptions that occur in community pharmacies.
methodsA cross-sectional qualitative study design was used to evaluate the frequency and sources of pharmacist task interruptions in Wisconsin community pharmacies. The participants included 9 pharmacists and 9 technicians working in 2 independently-owned, 2 mass merchandise, and 2 hospital/clinical-affiliated pharmacies.
resultsInterruption rates ranged from 3 to 7 per hour across the 6 pharmacies. Sources of interruptions included: patients, technicians, self-initiated interruptions, technology used in the pharmacy, and a second pharmacist.
conclusionsInterruptions are common in community pharmacies and the causes are multifactorial. Prudent management of interruptions in these work environments may involve improved technician training and better designs of pharmacy technology.
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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.