ArticlePatient preference and adherence2018
Satisfaction survey among primary health care outpatients in the backward region: an empirical study from rural Western China.
Article in Patient preference and adherence, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 16 papers.
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Who cites it
16 citing papers in PubMed.
- Survey of inpatient satisfaction with integrated services in China, a retrospective study.Frontiers in public health · 2026Article
- An evaluation of outpatient satisfaction based on the national standard questionnaire: a satisfaction survey conducted in a tertiary hospital in Shenyang, China.Frontiers in public health · 2024Article
- Patients' satisfaction on primary healthcare services in China and its associated factors during COVID-19 pandemic: A cross-sectional study.Malaysian family physician : the official journal of the Academy of Family Physicians of Malaysia · 2023Article
- Lime juice as a dietary alternative to mist potassium citrate for urine alkalinisation: A prospective, cross-over clinical trial.Malaysian family physician : the official journal of the Academy of Family Physicians of Malaysia · 2023Article
- Patterns of Outpatient Service Satisfaction among Low-Income Adults in Rural China: A Latent Class Analysis.Healthcare (Basel, Switzerland) · 2022Article
- Satisfaction in population-based cancer screening in a Chinese rural high-risk population: the Yangzhong early diagnosis and treatment of upper gastrointestinal cancer.BMC health services research · 2022Article
- The trend in primary health care preference in China: a cohort study of 12,508 residents from 2012 to 2018.BMC health services research · 2021Article
- Influencing Factors of Outpatients' Satisfaction in China a Cross-Sectional Study of 16 Public Tertiary Hospitals.Patient preference and adherence · 2021Article
- Inpatient satisfaction with nursing care in a backward region: a cross-sectional study from northwestern China.BMJ open · 2020Article
- Continuity of care is associated with satisfaction with local health care services.BMC family practice · 2020Article
- Chinese Hospitalized Cardiovascular Patients' Attitudes Towards Self-Management: A Qualitative Study.Patient preference and adherence · 2020Article
- The effects of poverty reduction policy on health services utilization among the rural poor: a quasi-experimental study in central and western rural China.International journal for equity in health · 2019Article
- Outpatient Satisfaction with Tertiary Hospitals in China: The Role of Sociodemographic Characteristics.International journal of environmental research and public health · 2019Article
- Observational
- Article
- How Perceived Quality of Care Affects Outpatient Satisfaction in China: A Cross-Sectional Study of 136 Tertiary Hospitals.Inquiry : a journal of medical care organization, provision and financingArticle
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3 authors.
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Abstract
backgroundWith a growing health demand, patient satisfaction analysis is essential for evaluating the accessibility and performance of medical services. Previous studies had explored the Chinese outpatient satisfaction and influencing factors in developed areas and tertiary hospitals. Considering the lower education level, less income, and heavier economic burden, it was necessary to conduct a region-specific questionnaire survey for the outpatient's satisfaction in rural Western China.
objectiveTo analyze the satisfaction of primary outpatient service in rural Western China, and explore the factors affecting outpatients' satisfaction.
methodsQuestionnaire composed of nine 5-Likert items was applied to survey outpatient satisfaction among randomly selected samples in 11 provinces of Western China. Exploratory factor analysis (EFA) was conducted to study the factor structure of questionnaire. Stepwise multiple linear regression analysis was performed to study the influencing factors.
resultsA total of 2,754 outpatients completed the questionnaire, the response rate was 88.7%. Respondents were most satisfied with medical staff service attitude (3.71±0.83) and least satisfied with medical cost (2.97±0.83). A 3-factor solution was adopted in EFA to explain the overall satisfaction. Factors identified were "Service attitude", "Facility and professional skills", and "Patients' cost". And, the questionnaire was proved to have good reliability and acceptable internal consistency. The stepwise multiple linear regression analysis results presented that factors, including sample hospital type (
conclusionThe primary health care outpatient satisfaction in rural Western China is lower than developed areas and tertiary hospitals. Care providers in backward regions should pay more attention to patients' demographic characteristics and health status, to meet outpatients' actual demand. Efficient hospital management methods, modern technology, and staff training are needed to improve the service quality and care efficiency.
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