ArticleGlobal health action2018
Do women's perspectives of quality of care during childbirth match with those of providers? A qualitative study in Uttar Pradesh, India.
Article in Global health action, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 24 papers, 1 of them a synthesis that pooled it.
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Who cites it
24 citing papers in PubMed, 1 synthesis or guideline pooled it, 56 citations in OpenAlex.
- Barriers in utilization and provisioning of obstetric care services (OCS) in India: a mixed-methods systematic review.BMC pregnancy and childbirth · 2024Pooled it
- Exploring women's views on factors influencing the quality of maternal care among women of reproductive age in Burkina Faso: a fuzzy cognitive mapping study.BMC health services research · 2026Article
- Assessment of Maternal Satisfaction with Childbirth Services at Secondary Healthcare Facilities in District Dehradun, Uttarakhand, India-A Mixed Method Study.Indian journal of community medicine : official publication of Indian Association of Preventive & Social Medicine · 2025Article
- Quality midwifery care during childbirth at a midwife obstetric unit: A qualitative study.Curationis · 2025Article
- Assessing the Gap Between Women's Expectations and Perceptions of the Quality of Intrapartum Care in Jordan: A Two-Stage Study Using the SERVQUAL Model.Health expectations : an international journal of public participation in health care and health policy · 2024Article
- Article
- Quality of maternal and newborn health services and their impact on maternal-neonatal outcome at a primary health center.Journal of family medicine and primary care · 2024Article
- Perceived quality of maternal care and its barriers based on women's perspective in hospitals of Northwest Ethiopia: a qualitative study.Frontiers in medicine · 2024Article
- "If I am alive, I am happy": Defining quality of care from the perspectives of key maternal and newborn health stakeholders in Papua New Guinea.PLOS global public health · 2024Article
- "Journal of patient experience · 2023Article
- Emergency obstetric referrals in public health facilities: A descriptive study from urban Maharashtra, India.Frontiers in health services · 2023Article
- Status of respectful maternity care for women underwent normal vaginal delivery in selected hospitals in Rishikesh: A mixed-method study.Journal of family medicine and primary care · 2022Article
- Baseline Assessment of Evidence-Based Intrapartum Care Practices in Medical Schools in 3 States in India: A Mixed-Methods Study.Global health, science and practice · 2022Article
- A systematic review and meta-analysis of women's satisfaction with skilled delivery care and the associated factors in Ethiopia.SAGE open medicine · 2022Article
- Respectful Maternity Care in South Asia: What Does the Evidence Say? Experiences of Care and Neglect, Associated Vulnerabilities and Social Complexities.International journal of women's health · 2022Review
- How communication can help women who experience a maternal near-miss: a qualitative study from Tanzania.BMJ open · 2021Article
- Are the labour rooms of primary healthcare facilities capable of providing basic delivery and newborn services? A cross-sectional study.Journal of family medicine and primary care · 2021Article
- Perceptions of Good-Quality Antenatal Care and Birthing Services among Postpartum Women in Nepal.International journal of environmental research and public health · 2021Article
- Reduced health services at under-electrified primary healthcare facilities: Evidence from India.PloS one · 2021Article
- Effect of high-quality nursing intervention on psychological emotion, life quality and nursing satisfaction of patients with nasopharyngeal carcinoma undergoing radiotherapy.American journal of translational research · 2021Article
Corrections and comments
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Authors and funding
6 authors at 2 institutions in 2 countries.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundPersistently high maternal mortality levels are a concern in developing countries. In India, monetary incentive schemes have increased institutional delivery rates appreciably, but have not been equally successful in reducing maternal mortality. Maternal outcomes are affected by quality of obstetric care and socio-cultural norms. In this light there is need to examine the quality of care provided to women delivering in institutions.
objectiveThis study aimed to examine pregnant women's expectations of high-quality care in public health facilities in Uttar Pradesh, India, and to contrast this with provider's perceptions of the same, as well as the barriers that limit their ability to provide high-quality care.
methodsA qualitative descriptive analysis was conducted on data from two studies - focus group discussions with rural women in their last trimester of pregnancy (conducted in 2014) to understand women's experience and satisfaction with maternal care services, and in-depth interviews with care providers (conducted in 2016-17) to understand provision of person-centred care. Provider perspectives were matched with themes of women's perspectives on quality of childbirth care in facilities.
resultsMajor themes of care prioritised by women included availability of doctors at the facility; availability of medicines; food; ambulance services; maintenance of cleanliness and hygiene; privacy; good and safe delivery with no complications; client-provider interaction; financial cost of care. Many women also voiced no expectation of care, indicating disillusionment from the existing system. Providers concurred with women on all themes of care except availability of doctors, as they felt that trained nurses were proficient in conducting deliveries.
conclusionsThis study shows that women have clear expectations of quality care from facilities where they go to deliver. Understanding their expectations and matching them with providers' perspectives of care is critical for efforts to improve the quality of care and thereby impact maternal outcomes.
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