ArticleJournal of family medicine and primary care
Patients satisfaction with consultation at primary health care centers in Abha City, Saudi Arabia.
Article in Journal of family medicine and primary care. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 11 papers.
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Who cites it
11 citing papers in PubMed.
- Facilitators of good consultations in primary health care clinics in Botswana: a qualitative study of patients' and doctors' views.BMC primary care · 2026Article
- "Bridging tradition and modern care: a narrative review on managing menopause in Saudi primary healthcare settings".Frontiers in reproductive health · 2026Review
- Trends of consultation time, waiting time, and satisfaction in family medicine/primary health care centers in Saudi Arabia: Systematic review and meta-analysis.Journal of family medicine and primary care · 2025Review
- Patients' satisfaction with primary healthcare (PHC) services at King Abdulaziz Medical City (KAMC), Riyadh, Saudi Arabia.Journal of family medicine and primary care · 2025Article
- Patients and Health Professionals' Perceptions of Primary Health Care Services in Saudi Arabia: A Scoping Review.International journal of general medicine · 2024Article
- Patient satisfaction of primary care services in Gulf Cooperation Council Countries: A scoping review.Journal of general and family medicine · 2023Article
- Article
- Review
- The effect of patients' empowerment on satisfaction of diabetic patients attending primary care clinics.Journal of family & community medicineArticle
- Perceived Barriers to Primary Care Services Utilization and its Associations with Overall Satisfaction of Patients in Saudi Arabia: A Cross-Sectional Questionnaire-Based Study.Journal of primary care & community healthArticle
- Patients' satisfaction with services provided by family physicians at the Comprehensive Healthcare Centers in Northern Jordan.Journal of family & community medicineArticle
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Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
aim of studyThis study aims to assess patients satisfaction regarding consultations at the General Clinics of primary health-care (PHC) centers, in Abha City. PATIENTS AND
methodsThis cross-sectional study design was conduct among adult patients attending training PHC centers in Abha City, Saudi Arabia during September 2016. The researcher designed a data collection sheet that comprised patients' personal characteristics and the consultation satisfaction questionnaire, which contained 18 questions within four dimensions, i.e., general satisfaction; professional care; depth of relationship; and length of consultation.
resultsThe total number of the patient included in this study was 400, more than half of them were male (54%). Most of them were Saudi (90%), married (79%), and educated (93%). More than half 53% were dissatisfied, 20% were satisfied with consultation while 27% were natural. The most important factor affecting satisfaction with consultation was age, education level and income.
conclusionsPatients satisfaction toward their consultation experience at general clinics of training PHC centers in Abha City was suboptimal. Total consultation scores differ significantly according to their age groups, education level, and monthly income. RECOMMENDATIONS: PHC physicians should be more concerned with improving medical consultations provided to their patients. Continuing medical education and training of PHC physicians about provision of medical consultation.
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