ArticleInternational journal of integrated care2018
Care Coordination as Imagined, Care Coordination as Done: Findings from a Cross-national Mental Health Systems Study.
Article in International journal of integrated care, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 26 papers, 2 of them syntheses that pooled it.
What it found
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The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
26 citing papers in PubMed, 2 syntheses or guidelines pooled it.
- Barriers and facilitators of accessing primary healthcare for patients with severe mental illness: a mixed-methods systematic review using framework synthesis.BMC psychiatry · 2025Pooled it
- End of life care for people with severe mental illness: Mixed methods systematic review and thematic synthesis (the MENLOC study).Palliative medicine · 2021Pooled it
- Integrated Care Within New Zealand's Specialist Mental Health and Addiction Services: Qualitative Research to Inform a New Model.Community mental health journal · 2026Article
- Integrating care in a children's hospital: a qualitative interview study with mental and physical health professionals in England.BMJ open · 2026Article
- Care coordination for persons with mental health challenges: a scoping review.International journal of mental health systems · 2025Article
- Implementation of Transdiagnostic Psychosocial Group Interventions and a Novel Peer Work Role in a Community Youth Mental Health Setting.Early intervention in psychiatry · 2025Article
- Responsible coordination of municipal health and care services for individuals with serious mental illness: a participatory qualitative study with service users and professionals.BMC health services research · 2024Article
- A bird's eye view of the mental health systems in India.Indian journal of psychiatry · 2023Article
- Exploring the effect of case management in homelessness per components: A systematic review of effectiveness and implementation, with meta-analysis and thematic synthesis.Campbell systematic reviews · 2023Review
- Model for Achieving a Coordinated Access to Lung Cancer Care in Selected Public Health Facilities in KwaZulu-Natal, South Africa: Protocol for a Qualitative Study.JMIR research protocols · 2023Article
- Opinion: pelvic floor disorders: learning from chronicity & chronic care models.Frontiers in global women's health · 2023Article
- How is physical healthcare experienced by staff, service users, and carers in adult community mental health services in a south London mental health trust? A service evaluation.Frontiers in health services · 2023Article
- Lung Cancer Patients' Conceptualization of Care Coordination in Selected Public Health Facilities of KwaZulu-Natal, South Africa.International journal of environmental research and public health · 2022Article
- Coordination Models for Cancer Care in Low- and Middle-Income Countries: A Scoping Review.International journal of environmental research and public health · 2022Article
- The Role of Care Coordinators for Children with Respiratory Technologies and Home Nursing.Pediatric allergy, immunology, and pulmonology · 2022Article
- Care coordination needs for deprescribing benzodiazepines and benzodiazepine receptor agonists.Research in social & administrative pharmacy : RSAP · 2022Article
- PROTOCOL: Exploring the effect of case management in homelessness per components: A systematic review of effectiveness and implementation, with meta-analysis and thematic synthesis.Campbell systematic reviews · 2022Article
- Measuring therapeutic engagement in acute mental health inpatient environments: the perspectives of service users and mental health nurses.BMC psychiatry · 2021Article
- "They're very passionate about making sure that women stay healthy": a qualitative examination of women's experiences participating in a community paramedicine program.BMC health services research · 2021Article
- Development of a specialty intensity score to estimate a patient's need for care coordination across physician specialties.Health science reports · 2021Article
Corrections and comments
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Authors and funding
5 authors.
Funding
Abstract
introductionCare coordination is intended to ensure needs are met and integrated services are provided. Formalised processes for the coordination of mental health care arrived in the UK with the introduction of the care programme approach in the early 1990s. Since then the care coordinator role has become a central one within mental health systems. THEORY AND
methodsThis paper contrasts care coordination as work that is imagined with care coordination as work that is done. This is achieved via a critical review of policy followed by a qualitative analysis of interviews, focusing on day-to-day work, conducted with 28 care coordinators employed in four NHS organisations in England and two in Wales.
findingsCare coordination is imagined as a vehicle for the provision of collaborative, recovery-focused, care. Those who practise care coordination are concerned with the quality of their relationships with service users and the tailoring of services, but limits exist to collaboration and open discussion. Care coordinators describe doing necessary work connecting people and the system of care. However, this work also brings significant administrative demands, is subject to performance management which distorts its primary purpose, and in a context of scarce resources promotes generic professional roles.
conclusionCare coordination must be done. However, it is not consistently being done in the way policymakers imagine, and in the real world of work can be done differently.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.