ArticleJournal of patient experience2018
Patient-Centered Communication Behaviors That Correlate With Higher Patient Satisfaction Scores.
Article in Journal of patient experience, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 14 papers.
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Who cites it
14 citing papers in PubMed.
- Factors Affecting Patients' Use of Telehealth Services: Cross-Sectional Survey Study.Journal of medical Internet research · 2025Article
- Patient's perceived empathy can predict doctor-patient relationship in medical interaction.BMC medical education · 2025Article
- Ethnic Disparities in Patient-Centered Communication with Healthcare Providers: A Comparison of Non-Hispanic Asians and Non-Hispanic Whites.Journal of racial and ethnic health disparities · 2025Article
- Simulated Patient Experience Workshop as a Model for Feedback and Continuous Improvement in Practicing Physicians.Journal of patient experience · 2025Article
- The association between electronic health information usage and patient-centered communication: a cross sectional analysis from the Health Information National Trends Survey (HINTS).BMC health services research · 2023Article
- "If at Least the Patient Could Not Be Forgotten About": Communication in the Emergency Department as a Predictor of Patient Satisfaction.Journal of patient experience · 2020Article
- General patient satisfaction after elective and acute thoracic surgery is associated with postoperative complications.Journal of thoracic disease · 2020Article
- The development of PROmunication: a training-tool for clinicians using patient-reported outcomes to promote patient-centred communication in clinical cancer settings.Journal of patient-reported outcomes · 2020Article
- Patient Satisfaction in the Spanish National Health Service: Partial Least Squares Structural Equation Modeling.International journal of environmental research and public health · 2019Article
- Grab a Seat! Nudging Providers to Sit Improves the Patient Experience in the Emergency Department.Journal of patient experience · 2019Article
- Article
- Modeling the communication-satisfaction relationship in hospital patients.SAGE open medicine · 2019Article
- Patient's perspective on improving the quality of acute medical care: determining patient reported outcomes.BMJ open quality · 2019Article
- The Effects of Patient-Centered Communication on Patient Engagement, Health-Related Quality of Life, Service Quality Perception and Patient Satisfaction in Patients with Cancer: A Cross-Sectional Study in Türkiye.Cancer control : journal of the Moffitt Cancer CenterArticle
Corrections and comments
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Authors and funding
7 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundWith increased emphasis on improving the patient experience, clinicians are being asked to improve their patient-centered communication behaviors to improve patient satisfaction (PS) scores. LOCAL PROBLEM: The relationship between clinician communication behaviors and PS is poorly studied in the emergency department (ED) setting. The purpose of this study was to identify whether specific communication behaviors correlate with higher PS scores in the ED setting.
methodsDuring a quality improvement project, we performed 191 bedside observations of ED clinicians during their initial interaction with patients and recorded the frequency of 8 positive communication behaviors as defined by the PatientSET tool.
interventionsThe frequency of use of the PatientSET communication behaviors was compared between known high performers in Press Ganey PS scores versus low performers.
resultsBeing a high Press Ganey performer was associated with a significantly higher frequency of performance in 6 of the 8 PatientSET communication behaviors.
conclusionsPositive communication behaviors such as those in the PatientSET tool occurred more frequently in ED clinicians with higher PS scores.
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