ArticleBMJ open2018
Relationships among perceived quality of healthcare services, satisfaction and behavioural intentions of international students in Kuala Lumpur, Malaysia: a cross-sectional study.
Article in BMJ open, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 28 papers, 1 of them a synthesis that pooled it.
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Who cites it
28 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Efficacy of Interventional Programs in Reducing Acculturative Stress and Enhancing Adjustment of International Students to the New Host Educational Environment: A Systematic Review and Meta-Analysis.International journal of environmental research and public health · 2021Pooled it
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- A cross-sectional study on the relationship between length of stay and patient satisfaction based on the SERVQUAL model.Scientific reports · 2025Article
- International students' perceived quality of university health centre services: an exploratory sequential mixed methods study.Primary health care research & development · 2024Review
- The role of perceived quality of care on outpatient visits to health centers in two rural districts of northeast Ethiopia: a community-based, cross-sectional study.BMC health services research · 2024Article
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- Understanding International Students' Perspective of Health Service Quality: A Cross-Sectional Study in a Hungarian University.Risk management and healthcare policy · 2024Article
- Family Communication as a Mediator between Family Resilience and Family Functioning under the Quarantine and COVID-19 Pandemic in Arabic Countries.Children (Basel, Switzerland) · 2023Article
- Psychometric Properties of the Perceived Collective Family Efficacy Scale in Algeria.Healthcare (Basel, Switzerland) · 2023Article
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- Impact of media trust and personal epidemic experience on epidemic prevention behaviors in the context of COVID-19: A cross-sectional study based on protection motivation theory.Frontiers in public health · 2023Article
- Validity and reliability of the Arabic version of knowledge, attitudes, and practices toward COVID-19 preventative behaviors (KAP COVID-19).Frontiers in public health · 2023Article
- The Associations between Sibling Victimization, Sibling Bullying, Parental Acceptance-Rejection, and School Bullying.International journal of environmental research and public health · 2022Article
- Mediated effects of insomnia in the association between problematic social media use and subjective well-being among university students during COVID-19 pandemic.Sleep epidemiology · 2022Article
- Rasch Modeling and Multilevel Confirmatory Factor Analysis for the Usability of the Impact of Event Scale-Revised (IES-R) during the COVID-19 Pandemic.Healthcare (Basel, Switzerland) · 2022Article
- Exploring Factors Affecting Graduate Students' Satisfaction toward E-Learning in the Era of the COVID-19 Crisis.European journal of investigation in health, psychology and education · 2022Article
Corrections and comments
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Authors and funding
7 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveThe current study aimed to investigate the relationships among the perceived quality of healthcare services, satisfaction and behavioural intentions among international students in Kuala Lumpur, Malaysia.
settingA cross-sectional study on public universities in Kuala Lumpur, Malaysia.
participantsAll participants in this study were international students joining public universities in Kuala Lumpur, Malaysia. PRIMARY INDEPENDENT VARIABLE: Perceived quality of healthcare services measured on a SERVQUAL scale. PRIMARY DEPENDENT VARIABLE: Participants' satisfaction of healthcare services assessed using five items. SECONDARY DEPENDENT VARIABLE: Behavioural intentions measured on six items.
resultsOf the 556 international students, 500 (90%) completed the survey. The study used structural equation modelling (SEM) through the AMOS (Analysis of Moment Structures) software to analyse the data. SEM analyses showed that the perceived quality of healthcare services significantly and directly affected satisfaction, with a value of 89% and an effect size of 0.78. It also had a significant indirect impact on the behavioural intentions (0.78) of international students. The results indicated that participants' satisfaction had a statistically significant impact on their behavioural intentions (0.77).
conclusionPerceived quality of care is an important driver of international students' satisfaction and their behavioural intention with healthcare services. Such relations of effects among the three investigated factors were also positive and significant.
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