ArticleJournal of advanced pharmaceutical technology & research
Evaluation of patient satisfaction of the status of appointment scheduling systems in outpatient clinics: Identifying patients' needs.
Article in Journal of advanced pharmaceutical technology & research. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 18 papers.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
18 citing papers in PubMed.
- Two- vs one-hour glucose tolerance testing: Predicting prediabetes in adolescent girls with obesity.Pediatric diabetes · 2019Trial
- Who leaves satisfied? Exploring individual factors associated with substance use disorder service satisfaction.Journal of substance use and addiction treatment · 2026Article
- Automated Waitlists for Ambulatory Appointment Scheduling: Multisite, Mixed Methods Evaluation.Journal of medical Internet research · 2026Article
- Ranking patients' non-clinical preferences in referring to specialist physicians in the private sector: a cross-sectional study.BMC health services research · 2025Article
- A framework for patient access management: consensus from a Delphi panel of US health system leaders.BMC health services research · 2025Article
- Stakeholders' experiences, perceptions and satisfaction with an electronic appointment system: a qualitative content analysis.BMC health services research · 2025Article
- Efficient patient care in the digital age: impact of online appointment scheduling in a medical practice and a university hospital on the "no-show"-rate.Frontiers in digital health · 2025Article
- Improving Clinical Management of Diabetic Macular Edema: Insights from a Global Survey of Patients, Healthcare Providers, and Clinic Staff.Ophthalmology and therapy · 2025Article
- Evaluation of no-show rate in outpatient clinics with open access scheduling system: A systematic review.Health science reports · 2024Article
- Patients' views on health promotion and disease prevention services provided by healthcare workers in a South African tertiary hospital.BMC health services research · 2023Article
- Article
- Factors Associated with Outpatient Satisfaction in Provincial Tertiary Hospitals in Nanchang, China: A Structural Equation Modeling Approach.International journal of environmental research and public health · 2022Article
- Barriers to and Facilitators of Automated Patient Self-scheduling for Health Care Organizations: Scoping Review.Journal of medical Internet research · 2022Article
- Appointment Scheduling Problem in Complexity Systems of the Healthcare Services: A Comprehensive Review.Journal of healthcare engineering · 2022Review
- Big data simulations for capacity improvement in a general ophthalmology clinic.Graefe's archive for clinical and experimental ophthalmology = Albrecht von Graefes Archiv fur klinische und experimentelle Ophthalmologie · 2021Article
- Influencing Factors of Outpatients' Satisfaction in China a Cross-Sectional Study of 16 Public Tertiary Hospitals.Patient preference and adherence · 2021Article
- Improving outpatient satisfaction by extending expected waiting time.BMC health services research · 2019Article
- Efficient patient care in the digital age: Online appointment scheduling in an ophthalmology practice.Digital healthArticle
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
6 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Appointment scheduling systems are potentially useful tools for enhancing the patient satisfaction. This study was conducted to inspect patient's needs and satisfaction of the current status of appointment scheduling systems in outpatient clinics. This cross-sectional study was conducted in 10 outpatient clinics with different specializations. The outpatient clinics were selected based on the stratified randomization method. Data were collected using a questionnaire from December 2016 to March 2017. The questionnaire reliability was measured with the participation of 15 patients using the test-retest method. The content validity was also evaluated by 13 experts. A total of 319 patients completed the survey. The mean score of overall patient satisfaction and the patient satisfaction of the clinic environment were 6.73 ± 0.16 and 8.30 ± 0.12, respectively. The average waiting time was 64.2 ± 3.45 min. The service time took on an average 9.85 ± 0.37 min. The patient satisfaction of the clinic environment (
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.